I am on RM129 - 500Mbps, contract ended.
Just applied to terminate my line, see what they will counter with.

I just want lower monthly fees, RM79 per month would be good. Don't mind it if it is just 100Mbps since it is for my parents' place which I have already moved out from (and I have another Unifi line to pay for at my new place).

I don't download stuff as much as I used to do. At my new place, I am on a brand new Unifi line, RM89 for 100Mbps (free 3 months). Don't mind a "free" iPad but my plan is already 500Mbps and to qualify I need to"upgrade"? Ain't gonna spend anymore than RM139/monthly for fibre broadband.

I called to request to downgrade my parents' line but they want to charge me RM99 for 100 Mbps AND hit me with a new contract. Don't mind the new 24 months contract but I don't get the benefit such as my other line which is RM89 per month and free 3 months. They really like to make existing customers feel like suckers, especially the line at my parents' place has been existing for 20+ years?