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 Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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dannychen
post May 30 2025, 04:51 PM

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wonder those who migrated from SWU 3.0 to SWU 5.0 already got their contract expired? TM willing to waive remaining contracts?
dannychen
post Jun 3 2025, 05:35 PM

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QUOTE(Rainings @ May 31 2025, 11:16 AM)
My current package: SWU3.0 RM119/m with free STD.

Digging thru this threads.
What is the best play here to get smoothest upgraded from SWU 3.0> SWU 5.0?
1. Apply online account termination and wait TM sales to call for offer?
2. Apply port out from TM to Allo fiber, Digi fiber, Astro fiber RM90/m and wait TM counter offer?
3. Visit TM point and request for SWU 5.0 but might force to bundle with Unifi mobile?

I don't care about Disney+, Netflix or any entertainment packages.
My ideal package is to get cheapest package RM90/m with free STD, because I think getting a fixed fee is better than temporary free 6 months deal in a long run.
If we ever get boosted again, from 500mpbs > 800Mbps+STD with RM90/m. I think is a crazy deal.
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QUOTE(nicktaylor @ May 31 2025, 06:23 PM)
Went to KLCC Unifi store just now,

Current package  : Unifi home 500Mbps Pro upgrade (lastime swu sumthing) - Rm119

Deal with 1 lady staff, using the previous script given related to check contract and been contacted by astro for package 500mbps with rm90,

Upon checking contract, mine still active until Sept 2025, she firmly said that cannot give other offer sir, since still in contract but kindly reaffirm that once contracts end there still be other offering they will offer.

Seems they oso know edy to counter our script, i tried oso mention, bout the transfer id, and possibility of astro absorbed my remaining month contract (making story only), but she not even flinch to offer me the current SWU offer. So now at klcc, not like before can just get that offer while still in contract.. Iskk..iskk..

She just said, kindly check properly sir, worried that u pay 2 bills at one time if not done right. Pftt..

Guess will try again my luck later Sept 2025.. Anyways.. Goodluck to others guys.. Penat oii naik klcc nie.. Nseb boleh lepak2 chillies.. Hahha.. 🤓
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QUOTE(idoloveyou @ Jun 1 2025, 08:52 AM)
Hi All, which unifi store operate on Saturday? gonna try my luck switching to rm90/500mbps, currently on 500mbps rm119 , still got 5month contract remaining, no astro.
saw there is a successful case here.
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Tried the termination trick online. One lady called from 03-20217930 called and offer SWU 5.0 at RM 90 / month for 500mbps package free Disney Hotstar for 12 months with renewal of 24 months. Originally was told <6 months contract entitle to change. Subsequently, was told unable to proceed due to previous bill waiver, contract left 4 months and estimated penalty RM479.

No luck. Have to stay with Unifi for now without any new offer.
dannychen
post Jun 4 2025, 09:58 AM

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QUOTE(alexwsk @ Jun 3 2025, 11:19 PM)
haiz, I'm too late, went to same branch told me my existing package 300Mbps @RM99 is already very cheap and unable to gv 500Mbps @RM90  cry.gif
how to terminate online? I'm going to try this as well
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login to unifi selfcare portal on desktop. under view service>my service details>support>request service termination.
dannychen
post Jun 6 2025, 04:04 PM

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QUOTE(sixshot @ Jun 5 2025, 10:24 PM)
Contract finish already. Previous package unifi 300mb, free pro upgrade to 500mb. Was paying rm129 monthly.

I just walked in, said my contract finish ed. Straight to the point said wanna switch plan to swu 5.0, 500mb @ rm90. Initially, the staff said price is rm139, free 6months.

Then i said, haritu kwn sy baru tukar plan 500mbs @ rm90. She check system, straight away said ok cannn. LoL

No STD for this plan.

SWU plan only for existing customer whose contract already expired. No other t&c as im aware off.
Renew contract 2 years + must take unifi mobile postpaid for 3 months @ rm39.

But i read some forumer said no need to wait 3 months, can cancel already. Since, i already paid for the 1st month, gonna wait until next month before cancelling the postpaid.
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QUOTE(PJng @ Jun 5 2025, 10:40 PM)
gonna apply some leave to visit TM point, but no damansara outlet, not sure on PJ where can try
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QUOTE(hsbb @ Jun 5 2025, 11:11 PM)
The tmpoint nearest PJ is tmpoint menara tm or can go to seksyen 11 shah alam.
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QUOTE(fruitie @ Jun 6 2025, 11:30 AM)
Yes, but some people got them a few months before their contract ended, you can try your luck. However, mine was after the contract ended. I just wanted to switch to Astro Fiber, and that's how I got counter-offered. I was the first one to get it here in April, and with an additional free STD20 still being retained. laugh.gif
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Just came back from half day Unifi Stores trip.

Went to Unifi Kepong initially. Managed to subscribed to 500mbps SWU 5.0 @ RM90 with no questions asked. 24 months contract free disney hotstar for 12 months. No free router this time , anyway im using my own router. She told me can change anytime during 24 months contract. Forced me to take RM39 Unifi Postpaid for 3 months. Must pay in front of her by pressing payment link via email. No contract for sim card she said.


Went to Unifi Setapak hope to cancel sim card immediately. She was told can’t cancel. If cancel can’t get free 6 months. Told her no free 6 months at all. She insisted can’t cancel since new package not yet activated. Asked to refer back to Unifi Kepong.

Went to Unifi Muzeum. That guy was helpful and submitted my cancellation request. HQ will call me in 3 working days for verifications. He even asked me if I get any offer. I said yes.

Now waiting for cancellation of sim card call from HQ and activation of new 500mbps package.
dannychen
post Jun 6 2025, 05:10 PM

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QUOTE(fruitie @ Jun 6 2025, 04:08 PM)
I think you should wait till your SWU 5.0 is activated already only cancel the UniFi Mobile.
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QUOTE(PJng @ Jun 6 2025, 04:19 PM)
3 store you go? I already not in contract 1 year ago, unifi mobile can be e sim? I already got digi umbile, no slot for sim card. If force me unifi mobile maybe i try 1 month then cancel it
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Managed to waived off 4 months+ contract of SWU3.0.

Just got it activated. Just don’t want to spent another trip to Unifi store for the sake of cancellation.

Now waiting for them to call to verify cancellation of sim card.
dannychen
post Jun 6 2025, 06:16 PM

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QUOTE(PJng @ Jun 6 2025, 05:37 PM)
Terminate cannot do online?
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I wanted outright termination if possible. Not even need it at the first place.
dannychen
post Jun 6 2025, 10:04 PM

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QUOTE(garbanicus @ Jun 6 2025, 09:26 PM)
But which TMPoint branch bro? Others also asked you this.  sweat.gif
Don't bother with Damansara & Menara TM outlets. I went Damansara 2x, Menara TM 1x - both also said lowest for 500Mbps is RM139 free 6mths.
Told them others getting 500Mbps RM90, they said show proof, show account no. Told them Astro RM90, they said "Yela itu Astro kita tak tahu, kita TM".
Damansara I was also served by the same unpleasant lady. And I'm OKU.

Maybe it's because my muka punya pasal.  cry.gif
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Unifi Store Kepong, no question asked despite left 4.5 months contract.

This post has been edited by dannychen: Jun 6 2025, 10:05 PM


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dannychen
post Jun 9 2025, 05:18 PM

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QUOTE(HayateAyakasi8 @ Jun 9 2025, 04:34 PM)
Not Seremban, but PD.
I had ~5 months contract left, just walked into Unifi Store. Asked got any promo and was just offered that plan.
Had to take Unifi mobile sim card for 1 month but cancelled that sim card right after my unifi fibre plan was updated. Got my prorated refund for unifi sim card too (lost RM10 je for that, so no biggie).
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How did you cancel your Unifi Mobile? within same day of your registration? at Unifi store? Immediate cancellation or need to wait for 3 working days for HQ to call for verification?
dannychen
post Jun 9 2025, 05:53 PM

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moved from SWU 3.0 to SWU 5.0, no new device given. package activated within 2 hours after submission.
dannychen
post Jun 9 2025, 08:04 PM

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QUOTE(garbanicus @ Jun 9 2025, 06:13 PM)
How you 'moved' ya bro? You requested for termination? Or straight ask for SWU 5.0?
Which TM Point, or online?
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Unifi Store Kepong, no question asked. Just enquire about RM 90 for 500mbps package. Forced to sign up Unifi Mobile RM39 package for 3 months. Eventually cancelled at Unifi Store Museum. Now looking at how to get refund for advanced payment paid. Don’t go to Unifi Store Setapak, not willing to help for cancellation!

QUOTE(sitescope @ Jun 9 2025, 07:49 PM)
After 3.0 contract finished, right?
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Left 4 months plus contract for SWU 3.0.
dannychen
post Jun 9 2025, 08:35 PM

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QUOTE(idoloveyou @ Jun 9 2025, 08:16 PM)
bro the upfront i think will reflect in your next bill, when I sign up for swu 3.0 got forced to take the postpaid package too, when swu3.0 activated i straight away terminate the line at unifi app and they will auto prorate the fee, for eg u used the line for 9days then they will refund 21days fee in your next bill.
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Prorated charges I understand. Mostly they will charge me for 4 days which is Friday, Saturday, Sunday and today. How to get it refund to my credit card or bank account?
dannychen
post Jun 9 2025, 10:44 PM

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featured in Sinchew Daily, telcos’ ARPU reduced significantly especially TM.

Source
dannychen
post Jun 11 2025, 03:25 PM

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QUOTE(anima @ Jun 11 2025, 06:29 AM)
I go there around 2.30pm and one of the cs team (this one boy looks like in his mid 20's). He asked for my IC and then tell me my contract is still active until 29 August 2025 (ofc ik, but just want to try my luck since you said you got the swu 5.0 with 4 month contract left). Damn man I drove all the way from damansara but got turned down instead haha.
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I was served by a Malay lady called - Nur Fatihah Binti Zulkifli. There are two Malay ladies there sitting in front of counter at the back. Customer next to me also changing Unifi package and I overheard he was asked to signed up for Unifi Mobile RM 39 plan too. His plan got free router and asked for appointment slot by staff.
dannychen
post Jun 12 2025, 12:08 PM

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QUOTE(coolguy_0925 @ Jun 11 2025, 09:03 PM)
wow got quality one

anti-rodent no need worry line putus kena chew
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QUOTE(hsbb @ Jun 12 2025, 09:58 AM)
🤭🤭 🤮🤮 .. anti-rodent cable is common,, I saw with TM logo for long time.
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was there since two years ago.

source
dannychen
post Jun 13 2025, 12:15 PM

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QUOTE(anima @ Jun 13 2025, 11:54 AM)
I applied for termination yesterday in website and they call me today and give me the offer rm90 500mbp + 12 month Disney+ (currently rm119 500mbps+6 months waived from swu 3.0 with 2 month contract left). Oh my I'm so glad they did call me to counter offer or else I will cancel the termination instead haha. Save my time and headache
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lucky you, mine goes the other way round. I'm still waiting for Unifi Mobile's last bill to ask for refund.
dannychen
post Jun 16 2025, 05:13 PM

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QUOTE(idoloveyou @ Jun 9 2025, 08:16 PM)
bro the upfront i think will reflect in your next bill, when I sign up for swu 3.0 got forced to take the postpaid package too, when swu3.0 activated i straight away terminate the line at unifi app and they will auto prorate the fee, for eg u used the line for 9days then they will refund 21days fee in your next bill.
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finally got my Unifi Mobile first and last bill today. They took my advanced payment upfront immediately at counter. but refund will take 90 days accordingly to Live Chat. Anyway, I can wait as this is Bolehland.

UNI5G Postpaid 39 Individual
Description Start Date End Date Gross (RM) Discount (RM) Amount (RM)
UNI5G Postpaid 39 (ST) 06/06/2025 08/06/2025 3.77 0.00 3.77
dannychen
post Jun 16 2025, 07:28 PM

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QUOTE(PJng @ Jun 16 2025, 06:34 PM)
So mean unifi mobile can terminate online? This week or next week i gonna try 500mbps RM90, if force unifi mobile, will terminate next day or 2
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I have terminated on the same day. Some how need HQ to approve for termination. Termination done at another TM point on same day. Don’t want any risk to visit if can’t settle online or call center.
dannychen
post Jun 17 2025, 03:02 PM

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QUOTE(blackankh @ Jun 17 2025, 12:37 PM)
I went to unifi kepong outlet today to ask for SWU 5.0 rm90 @500Mbps and was told they do not offer it anymore. So I ask them to terminate my account. Let them call me to counter to retain me.
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with or without remaining contract? may be they know I have cancelled my Unifi Mobile so not beneficial to them anymore.
dannychen
post Jun 17 2025, 07:16 PM

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QUOTE(katowwe @ Jun 17 2025, 06:32 PM)
Request terminate unifi on 6/6, until today 17/6 nobody call me.......terus pergi TM point lebih cepat dapat SWU?
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TM Point 2 hours activation after immediately order submission.

QUOTE(fruitie @ Jun 17 2025, 06:34 PM)
Nice. Yes, mine is also "UniFi Home 500Mbps (ST)", so I assume what the CS said was correct, I am still entitled to the free 600 minutes.
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ST=Service Tax
dannychen
post Jun 19 2025, 05:23 PM

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QUOTE(PJng @ Jun 19 2025, 05:14 PM)
First speed upgrade 2018, then 2023, so next maybe 2028?
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current MSAP will end on December 2025. so next round of speed upgrade and SWU6.0 should happen in early 2026.

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