Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!
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 Sep 4 2025, 07:09 PM
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#1
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Junior Member
305 posts Joined: Aug 2019  
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Went to TM Point this afternoon to try take SWU 100mbps rm79, but the cs keep insisting that i take 1 postpaid line rm39/mth for 3 months which i rejected.
Does the termination method works for this? I don't want to subscribe anymore phone lines. |
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Sep 5 2025, 04:26 PM
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#2
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Junior Member
305 posts Joined: Aug 2019
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QUOTE(weilikler @ Sep 5 2025, 01:17 PM) yes termination can work, but waiting for the call is a pain.(for me) I can wait for the call, no problem.the call usually comes 2–3 weeks after submitting the termination request, though some lucky forumers got it within 1-3 days. from what i’ve read in this thread, the mobile line isn’t tied to any contract. (3 months is BS) once your account plan name changes, you can terminate the postpaid line, that usually happens about a week after you sign up. since you are not aiming for RM90 500mbps, for me i think getting the postpaid and terminate 1 week later is easier as i'm impatient and also dont wanna risk missing the call from Unifi termination crew probably faulty unit?  Probably forced to upsell postpaid plan by HQ and say stay for 3 months to hit target. Even if i insist that i do not want to take postpaid line, the cs still won't proceed with my request. (was about to try request termination on the spot to see how his face looks like but nah, im a nice person) If straight terminate success then i'd just subscribe UHome. This post has been edited by ahlong0180: Sep 5 2025, 04:29 PM weilikler liked this post
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Sep 27 2025, 01:08 PM
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#3
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Junior Member
305 posts Joined: Aug 2019
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QUOTE(enixcv123 @ Sep 26 2025, 11:20 PM) Just some sharing here. Just done submit feedback.For those who looking for swu5.0 RM90 deal, Instead of performing termination request, just submit a feedback within the myunifi app ->get in touch-> share feedback stating u have received other telcos offer for the same price etc and ask for someone to contact you from telemarketing team (provided your contract going to be end), then sit tight and wait for a few days for someone to call you back and offer you with the swu package. I did that and it works. Did termination request 23 days ago but still no calls for offer yet. 3nf0rc3r liked this post
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Oct 5 2025, 11:36 AM
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#4
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Junior Member
305 posts Joined: Aug 2019
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Day 30 after submitting termination request, submitted feedback form 8 days ago and still no calls from Unifi for offer/termination. Live chatted just now, need wait tomorrow for updates. Looks like either the termination team handling the requests is overwhelmed or they have no intention to retain me.
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Oct 5 2025, 04:54 PM
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#5
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Junior Member
305 posts Joined: Aug 2019
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QUOTE(YoungMan @ Oct 5 2025, 03:09 PM) Just keep an eye on your line to make sure it is not terminated anytime. I don't mind if they just terminate, means U Mobile can earn my money for the next 2 years.Also their horrible speed every night to international sites made me wanna jump ship. 3nf0rc3r liked this post
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Oct 7 2025, 05:55 PM
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#6
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Junior Member
305 posts Joined: Aug 2019
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Question: Is forcing people to subscribe a postpaid line just to subscribe SWU at TM point considered Unfair Practice?
currently trying to include as much details as possible in my MCMC report |
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Oct 9 2025, 06:16 PM
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#7
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Junior Member
305 posts Joined: Aug 2019
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Sept 3 - Went to TM Point to try get swu 100mbps but I rejected because need subscribe new postpaid line.
Sept 4 - Submitted termination request. (No call from TM afterwards) Sept 27 - Submitted Feedback Form. (No reply from TM afterwards) Oct 7 - Already 3 days over the termination date, I submitted an MCMC report to escalate the case. Oct 8 - Finally received call from TM, still did not offer swu so I decided to straight terminate. Today - MCMC case resolved and closed with credit adjustment due to late termination. Subscribed to UHome 5G. QUOTE(Cendol_Pulut90 @ Oct 9 2025, 10:58 AM) Anyone got experience complaint to mcmc and how long it took to solve your issue ? 1 day for me, dunno why and how ur case so slow also. |
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Oct 10 2025, 07:37 AM
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#8
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Junior Member
305 posts Joined: Aug 2019
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QUOTE(tng55 @ Oct 10 2025, 01:54 AM) ohh yah i don't know tm refuse offer RM79 100Mbps hmm unlucky Unlucky for TM because they are not gonna earn my money.Lucky for me because I am enjoying 200-500Mbps right now at the same price. (was paying RM69/mth for 30Mbps pakej perpaduan offer, now no more offer become RM89/mth) This post has been edited by ahlong0180: Oct 10 2025, 07:39 AM |
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Oct 30 2025, 04:13 PM
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#9
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Junior Member
305 posts Joined: Aug 2019
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QUOTE(3nf0rc3r @ Oct 30 2025, 02:07 PM) You guys who got SWU 5.0, got see the application form mentioned Disney+ Hotstar Basic 12 Months (Unifi),Promo Discount RM69 is the discount they are giving you, RM159 is the price before discount.RM69 (Perpetual) - 24 Months Why is there mentioned of RM69 and 24 months?  This post has been edited by ahlong0180: Oct 30 2025, 04:18 PM 3nf0rc3r liked this post
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