Received call last Wed, until today I didn't receive any follow-up emails or calls. My Orders and Activites in portal also empty with no new request

Used their chat support yesterday to check on the status.... in the end just opened another report for me

no weekend wont count
maybe monday or tuesday or wednesday will be updated

since last month accept offer , but its been 2 week + still no update lo,
Called, make request, chase them to update but still no update lo...