I went to TM Point last friday and ask staff there, he helped me change the 100Mbps SWU 5.0 without sim card and told me supposedly need to get the sim card. For the RM90 500Mbps, they will need the transfer ID code if u got apply transfer to Astro fibre plan else they cant proceed for u. He even show me the brochure for swu 5.0 500Mbps and say if I went to there June and he can do for me without that transfer code.

This post has been edited by Mr Leo: Jul 6 2025, 06:01 AM

I requested first termination during end of July and wait until last week no call. Then I requested second termination last week. And now my account suddenly suspended by them. I got no outstanding.....

Yea account still suspended now….

Different people different case lo. After chatting with TM via online and now my account back to Active instead of suspended. And TM asked me whether I would like to cancel the termination request, I have to say yes. No choice...

No o, TM told me that email also serve as 30days notice for termination service. I also shocked, no call and can suspended customer like that. I submitted 30th July and today is 29th Aug, exactly 30days

I update my case here ya. TM suspended my account and recovered it on same day after I online chatting with them, I logged a MCMC report. TM replied at MCMC report basically "official reply" like terminate before contract finish will have penalty those bla bla bla. The second termination request I made via online portal during 20th Aug and it was before they suspend my account. Today 05/09 5.05pm they call me and offer SWU 5.0 500Mbps RM90 and I take that offer. No need 1hrs, my plan already change in the system. So conclusion is termination method still work just the risk your account might "temporary" suspended by them.

You can request new termination if u want. My previous SWU 3.0 RM119 plan contract supposedly end at this coming 20th Oct