Anyone recently have Unifi 2gbps "free" upgrade then their line is fucked?

I had an email on sunday of upgrade then till today my line can barely reach 90mbps. Opened a ticket and they've been "escalating" here and there for past 6, days im on the verge of jumping ship to maxis if this shit keeps up.

Just learnt today that there is an ipad promo for upgrading line, which i got screwed out of the option of taking up since they upgraded my line...

This post has been edited by Jas2davir: May 16 2025, 07:18 PM

i have spoken to 8 different unifi personnel so far no resolution, tried calling 100 the automated call would tell me that i have a ticket and would hang up. No resolution provided so far, they've opened and closed my tickets daily to make it look like they've fixed my problem, i took SS of it and sent to MCMC in my report.

I just finished dealing with this issue, I was on the 1gbps plan i was sneakily upgraded to the 2gbps plan. I found the upgrade email in my junk email as I autopay my connection.

My speed went from around 1gbps to 80-90mbps overnight. Took me 13 days of lodging tickets after tickets and issue not resolved. I lodged a complain with MCMC against TM and finally on the 15th day of extremely slow internet they sent someone over to fix my problem.

TM agents was absolutely useless in resolving the issue. Essentially my modem couldn't support 1mbps according to technician but he cannot do anything as the service order for him was to investigate the slow connection and not replace any boxes.