Hi, I applied for Unifi via online and received an email saying need to pay upfront fee of RM88 upon installation. I asked the live chat agent, apparently it is for port demand or booking fee.

What fee is this and is this applicable to everyone that apply for unifi installation?

Also which is the correct app to use, Unifi UniVerse or MyUnifi?

This post has been edited by Human Nature: May 7 2025, 05:59 PM

I applied via online, not though agent. Already found out what fee is that, it's so called demand fee because my area has no coverage. But there is no mentioned about this at all during application. So unsuspecting customer will be charged with this hidden fee. How would one know whether there is coverage or not when I keep getting unifi broochures in my postbox and unifi banners everywhere. Such an underhanded tactic to charge hidden fee due to them not able to provide coverage at the first place.