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 Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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ChenKaiWen
post Aug 7 2025, 10:47 PM

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QUOTE(The.Lucas.DaY @ Aug 7 2025, 10:11 PM)
Is Reddit loading slow snail loading at night recently? Video hardly playable  :confused:
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Same here on TIME. Seems slow sometimes
ChenKaiWen
post Aug 12 2025, 08:57 PM

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QUOTE(ntw @ Aug 12 2025, 06:46 PM)
is there any way to call TM100 and get support from Level 2 HBC directly?

logged a ticket with dl speed dropping below 1Mbps, ul speed still 200Mbps, then technician came verified not issue with client-side devices, escalate to Level 2 and then case closed???

now I tried reboot modem/ router and totally not getting ip from pppoe. online chat agent ask me do the same steps all over again.  mad.gif
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Check fibre for damages. I had this issue with my TIME installation. When temperature fluctuates, my fibre reading degrades. Download speed drops, upload speed stay fine. Or sometimes, completely disconnect. No problem after fixing.
ChenKaiWen
post Aug 22 2025, 02:33 PM

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QUOTE(blacktubi @ Aug 22 2025, 02:23 PM)
Yup, that's what I recall too

No longer possible to have 2 provider simultaneously
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Unless landed and have different infra available.
Didn’t need to terminate TM-Maxis first before installing TIME. But ofc, need another ONT and waste space.
ChenKaiWen
post Aug 22 2025, 11:33 PM

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QUOTE(sam240 @ Aug 22 2025, 11:15 PM)
huh? why not allow 2 fiber go into same house? I tot no such limitation for end user.
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No, not allow two ISPs on same ONT. Used to be able to use LAN1 for Unifi and LAN2 for Maxis/CelcomDigi/etc on TM infra.

Two or more fibre seems to be allowed if fibre is from different ISP like mine. I didn’t have to terminate my TM-Maxis when I applied for TIME. Only terminated myself after TIME installed.
ChenKaiWen
post Aug 25 2025, 07:43 AM

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QUOTE(yesphun @ Aug 25 2025, 01:49 AM)
u means by same Infra or Different infra?
very interesting....

I came from sabah and currently using 2 ISP, Unifi and Celcomdigi (CTSB Own Infra)
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Same. LAN1 is reserved for TM Unifi. LAN2 is used for other isp etc riding on TM infra.
ChenKaiWen
post Aug 26 2025, 01:13 PM

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QUOTE(BenYeeHua @ Aug 26 2025, 12:47 PM)
Based on my Aug 21 post, it is -22.4 at that night, now it got lower to -21.7 dBm at morning, guess something is going on la.(still need confirm the signal dbm at night)
I guess, should not be my side issues, but TM performing upgrade?

Or lower signal at night is normal, as other customer online? hmm.gif

Anyways, for LOS issues, guess need to see how for next few days la, as just replug fiber get it lower to -21.5, then it back up to -21.7 after 30 mins. icon_rolleyes.gif

PS: posted here also as future reference, lol. brows.gif
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Reading can fluctuate throughout the day due to temperature. That’s how I found out my fibre was damaged. Afternoon, warm temperature, my reading slowly increase until limit(From -18 to -27) and then LOS. As long as doesn’t go above the limit, it’s fine.
ChenKaiWen
post Aug 31 2025, 12:43 AM

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QUOTE(QuantumEdge @ Aug 30 2025, 05:34 PM)
Because of the horrible routing, I considered taking Allo as my backup fibre plan while I serve Unifi's contract for another 18 months.
My area is covered by both Allo and Unifi's infra, after checking with Allo's CS they told me it is impossible for customer to have both Unifi and Allo service in the same premise despite they are on different infra.
Anyone encountered things like this before?
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I think no need to ask. Just apply. If TIME no problem with mine having existing TM-Maxis, then I doubt Allo would have a problem. My area also have Allo, but not a lot of users.
ChenKaiWen
post Sep 10 2025, 10:37 PM

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QUOTE(blackbox14 @ Sep 10 2025, 10:27 PM)
Well, in this situation I only speak of my own use case. If others are willing to commit to Maxis on TM infra? I won't tell them not to switch if they really need the public IP add-on.
I personally just hope TM offers Public IP guarantee as an option the way Maxis does. It's actually more unlikely for Maxis to expand their infra to my neighborhood to give that last push I need to move over to them.

Long term though, IPv6 is the only way to go. Talking about it with kwss here a while ago and reading up on it makes me wonder how long that will take though.
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I’m sure Maxis will come some day. iirc their NGBB infra is supposed to be the next TM HSBB. They have already deployed fibre in a lot of areas near me. But so far, none have deployed poles yet. But the fibre has already been laid for 2y now.
ChenKaiWen
post Sep 26 2025, 01:05 PM

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QUOTE(QuantumEdge @ Sep 26 2025, 12:39 PM)
Can, it is your Maxis ID in bill
Not quite remember the format, but I think someone already commented up there
----------------------------------------------------------------------------------------------
If you are a private IP user
1234567@home.maxis.com.my
pwd: 12345671 (same as PPPoE username but always added a 1 in the end)

when changed to public IP
1234567@public.maxis.com.my
pwd: 12345671 (same as PPPoE username but always added a 1 in the end)
Anything else please move to the Maxis thread, tq

1234567 being your account number/ID in the monthly bill
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Format has been changed since then. Now it’s

PPPoE username - account number on your bill starts with A (A12345)
PPPoE password - A123451 (additional numbering 1)

Taken from Maxis thread
ChenKaiWen
post Sep 29 2025, 09:00 AM

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QUOTE(ubeyou @ Sep 29 2025, 06:43 AM)
I remember hearing years ago that Maxis was using Unifi’s backbone. Maybe it’s time I revisit my Unifi contract.
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TM provides the infrastructure to connect you to Maxis. Maxis handles the rest. But if the TM infrastructure in the area goes down often, then it will affect Maxis etc as well.
ChenKaiWen
post Oct 3 2025, 07:28 PM

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QUOTE(kwss @ Oct 3 2025, 07:10 PM)
I am also interested in another last mile provider but only TM infra is available. I always wonder where do people stay with multiple last mile provider.

What if you just subscribe without telling them you have TM? I think it is just that they do not want all the noob complaining later on they cannot transfer since it is the "norm".

I tested Maxis during evening and it seems they are congested too, just not as bad. Maxis' latency during congestion is 10x better than TM. Lower packet loss than TM.

TM made it excessively hard to terminate service. In NBN, you just do it online and "service offline". No call. No nothing.
You go to the website of another telco, click click, NBN receives an XML file, new service online. No visit, no contract, no nothing.
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TIME did not ask whether I’m subscribed to other ISPs or not. I just apply, they come install, then I go cancel Maxis.

Im lucky to have multiple last mile providers. TM, Allo, TIME with Maxis and Digi having manhole outside Taman, yet to deploy poles.
ChenKaiWen
post Oct 3 2025, 08:00 PM

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QUOTE(kwss @ Oct 3 2025, 07:37 PM)
Yea this should be the way.
Mind telling where you stay with so many provider fighting in your taman?
I have no clue how a newcomer decides which area to hit.
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Mainland Penang. Near my house is a TIME building, but apparently, my fibre does not come from it. They all started deploying at the same time as well.
ChenKaiWen
post Oct 22 2025, 04:35 PM

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QUOTE(kwss @ Oct 22 2025, 01:28 PM)
Bad fiber won't cause this. Because there is only one fiber, not like in data center installation where you have 2 fibers, one for TX, another for RX.
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Actually in my experience, it can. My TIME installer accidentally melted a bit thru the fibre. Temperature fluctuates throughout the day, and the reading changes from -18 all the way to -28 until it disconnects. At bad reading, upload is max speed, while download suffered.

 

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