But walk in they will tell you SWU 5.0 no longer available etc

if 500mbps free upgrade 1GBPS i am ok if tm going offer 2Gbps i will take it i hope RM1xx

Sometimes every house have at least 10.mobile lines...fiber cut... No body complain..or knows how to complain.

Bro if you want a piece of information, make sure you able to replicate all the possible answers, which might be available already. Else, why don't you take an effort to get to know by yourself, either by contacting the support team directly? Why others must do for you or be a proxy for you?

Normally, I will liaise with Unifi with or via Facebook. Most of the time, my problem will be solved. Only in some cases, I need to reach them through maya to get know latest available promotions.

Not siding with unifi neither do affiliated with them. But I never experienced any downtime, or bad services in terms of customer service. Any form of queries will get reply asap through facebook channel. Even stop subbing my Unifi Air 5G is done via Maya just like that. Just 5 minute process. Everything is done.

Agreed.

The last time technician visited my place when they drop by to change my ONU from Alcatel Lucent (Silver box) to new Nokia ONU (not the standing one) back in 2018. Still using the old config.

As long as the issue was rectified, I have no issue with the provider. The only problem is Public IP for low tier package. Unlike Maxis offering RM10/month for public IP for all speed package, if unifi charges the same, I dont mind paying for it.

Agreed man.