Our home used to have both Maxis and Unifi services running on the same ONU. Later, I switched the Maxis line to Digi. The Unifi and Maxis/Digi lines were registered under different names.

About two years ago, the Digi line was terminated after my dad (the account holder) passed away.

Recently, we attempted to sign up for a new CelcomDigi line, but were told it couldn’t proceed. TM now requires a Transfer ID, and without it, no new service can be activated on the existing fibre line.