same issue here, but two years ago. they didn't even give any explanation why the account was locked. kept asking me to do stupid things and run around. found out a few months later it was because of sending out crypto to other wallets/exchanges. told them thank you and moved my crypto to a different provider.

stay away from luno. period.

What about sending to private wallet/address ?

Can kena locked ?

i have been buying SOL from Luno and sending to my private wallet, been doing for past 3 months- so far, no issues or email from LUNO-

Yup, probably above rm10k triggered.

How much did you send? I have done few separate transactions deposit RM500 > XRP > XRP to external exchange wallet no issues.

could be large amount trigger auto lock or maybe random lock as part of security to stop pipits from washing money.

Over RM10k probably trigger it. I assume that you transfer MYR from you bank account to luno which is why they manually unlocked you so fast. If the other way around, no transfer MYR in from bank before, but suddenly got Crypto coming in to cash out then they will ask for more proof.

I don't think that it is Luno purposely locking you. Likely is BNM or SC directive to scrutinise a certain amount of transfers and so you were automatically flagged by system.

Last time 1 XRP cost about RM2 during that year you bought it's like RM2300. But also that Luno already limit the 10k before this happen. Now XRP already cost like RM14 perXRP, the total you have exceed 10k limit as SC already put certain amount to be on watchlist. If you go to currency exchange and change 10K also need to be question a lot.

Also, you don't have any cold wallet storage ? I keep mine some in Luno and some in cold storage.

How much XRP you have and the price you buy during that time ?

I do have trezor and Ledger cold wallet. Never try this Tangem. Is it like the cold wallet with seed phrase or other ?

in the end still using seed phrase for recovery. Better remain with Trezor instead. I still have some my holding at ledger, will move out by next month as my ledger LCD screen start to dim a lot, hard to see the display. Maybe i need to engrave seed phrase on metal plating, currently on paper.

luno charge so high fee u oso stake 

Wow, congratulations. You dare to take Luno to SC