Hi All, we have been with TIME a few years, on the basic package. I noticed they are offering a good deal to upgrade to the 600mbps package and I decided to take it.
The new package required an upgraded WiFi7 router, which they supply - it's a Huawei Optix HG8145B7N. Our old router was an ancient TP Link Archer 1200, but it was nicely configured for all our network clients.
We have a Smart Home system on the network, plus some Hikvision CCTV and D-Link cams. I fully expected some hiccups in the change over, but felt I could easily resolve them since I know a bit about networking, and I have all the config settings noted.

Anyhow, it seems I was over optimistic. Once the new router was installed (by a TIME techie who didn't hang around long!) we had functioning internet access and WiFi we could log into. The speed test was great, 550mbps over WiFi. But....most of my networked peripherals weren't working. As expected.
I logged into the router to make the necessary config changes.

First off - the Huawei Router uses login IP 192.168.100.1, not the 192.168.0.1 more commonly used, which my old TP Link Archer was set up on. So one of the first things I did was to change that IP to the one I'd been familiar with on the Archer (192.168.0.1). I'm not dead sure if that was necessary, but I wanted to keep as much of the same settings as I could in order to avoid unexpected issues.

The Huawei Router interface is totally different from the Archer. It is 'branded' with TIMEs shocking pink banner logo, and the set up options are not quite as nice as the Archer (for instance, no option to set up a Guest Network). I started digging through the interface looking for the config changes I needed to do.

Having completed the task (I thought) I re-booted and checked my peripherals. They were still offline. Showing error messages as before. Some were accesible on the LAN (the Home network) but anything requiring external access (like Cams) remained unreachable.

The Hikvision Cams are set up with a free DDNS service (no-ip) and I had already entered the DDNS service details in the Huawei router. It could still be a DDNS related issue - maybe.
Alternatively it could be something to do with Porting, which is one of my weak knowledge areas. But the old router doesn't seem to have any Port Forwarding on it - so I have nothing to copy over.

I'm at a loss now. I spent 2 days digging around for a solution to this but I'm getting nowhere. It also doesn't help that the Huawei Router Interface on the TIME version is quite different from that in the Huawei manuals I've found online. When the techie was installing the router I asked him for the (printed) router manual. He handed me the little paper 'safety info' on how not to electrocute yourself, and don't put the device in water etc (lol). No, I said, I mean the MANUAL. I don't have one was his reply.
So it seems TIME have changed the router interface, there's no manual to be found, or they don't want you to have one. I think they clearly don't want people messing with their config.

In the end I gave up and switched back to my old Archer router. Everything works with it. But the speed is only about 100mbps.

This has got to be just some stupid config setting, but what?
Has anyone else run into this same issue? Any advice?

This post has been edited by Colada: Jan 13 2025, 04:41 PM

Hi All, Thanks for all those comments and suggestions. Yep, the basic stuff like SSID names/passwords has all been correctly inserted, and those are the bits I was confident I could handle myself. But it's the 'deeper' configuration that is the problem.
Anyhow there are some good ideas there that I'm going to try out, and I promise to get back and update you all on progress. Thanks!

Hi All, good news, I got it to work, thanks to your suggestions!
The easiest thing to check first was PYSH's suggestion to have a closer look at the ENCRYPTION standard on the new router. They were different, and I had noticed that before, but I hadn't expected it to make much difference. The new router was set to "802.11b/g/n/ax/be" and the old one was "802.11b/g/n mixed". When I switched the encryption on the new router to the old standard I immediately started getting back all the old cams and home networking controls (via WAN too).
The only thing that hasn't come back yet is the HikVision CCTV via WAN (it's working on LAN) so I'm sure it's something in the configuration I just have to find. I'll keep digging.

Thanks again for your help!