QUOTE(BUprop @ Jan 13 2025, 02:39 PM)
Bro, can share your email template and who do you email to? In case mine kena later. Thank you.
At samsung malaysia website, in the contact us section got link to email to CEO.
I just use chatgpt to write the email.below
Subject: Escalation: Request for FOC Replacement for Green Line Defect on Samsung Phone
Dear [Samsung CEO's Name],
I hope this email reaches you in good health and spirits. I am writing to escalate an unresolved issue regarding a defect in my Samsung [model of your phone]. Specifically, the device has developed a persistent green line on the display, which has not been caused by any mishandling or accidental damage.
After researching and engaging with other Samsung users, I have discovered that this issue is widespread and has been reported by numerous customers. It appears to stem from a manufacturing or design defect, which I believe makes this a matter of corporate responsibility rather than an isolated case.
Unfortunately, when I approached Samsung Malaysia’s customer service team, I was informed that I would need to bear the cost of repair or replacement. This response has left me deeply disappointed, as I believe that loyal customers like myself should not be penalized for what appears to be a product defect. I have always appreciated Samsung’s commitment to innovation and quality, and I expected the after-sales service to reflect the same values.
As the CEO of Samsung, I am confident that you value customer satisfaction and brand trust. I kindly request your intervention to ensure that this defect is rectified at no cost to me. Offering free-of-charge repairs or replacements in cases like these would reinforce Samsung’s reputation as a brand that stands by its products and values its customers.
Attached to this email, you will find the necessary purchase details, along with photographs and documentation supporting my claim. I sincerely hope that you will take this matter under consideration and help expedite a favorable resolution.
Thank you for your time and understanding. I look forward to your response and a resolution to this issue. Please feel free to contact me at [your email address] or [your phone number] should you need additional information.
Warm regards,
[Your Full Name]
[Your Contact Information]
[Details of the Purchase: Receipt, Date, Store, etc.]