Sked green lines

nowadays looks like more common 🤔

I think depending on luck. I have about 7 or 8 Samsung starting from S7 and not encounter it.

At samsung malaysia website, in the contact us section got link to email to CEO.

I just use chatgpt to write the email.below
Subject: Escalation: Request for FOC Replacement for Green Line Defect on Samsung Phone

Dear [Samsung CEO's Name],

I hope this email reaches you in good health and spirits. I am writing to escalate an unresolved issue regarding a defect in my Samsung [model of your phone]. Specifically, the device has developed a persistent green line on the display, which has not been caused by any mishandling or accidental damage.

After researching and engaging with other Samsung users, I have discovered that this issue is widespread and has been reported by numerous customers. It appears to stem from a manufacturing or design defect, which I believe makes this a matter of corporate responsibility rather than an isolated case.

Unfortunately, when I approached Samsung Malaysia’s customer service team, I was informed that I would need to bear the cost of repair or replacement. This response has left me deeply disappointed, as I believe that loyal customers like myself should not be penalized for what appears to be a product defect. I have always appreciated Samsung’s commitment to innovation and quality, and I expected the after-sales service to reflect the same values.

As the CEO of Samsung, I am confident that you value customer satisfaction and brand trust. I kindly request your intervention to ensure that this defect is rectified at no cost to me. Offering free-of-charge repairs or replacements in cases like these would reinforce Samsung’s reputation as a brand that stands by its products and values its customers.

Attached to this email, you will find the necessary purchase details, along with photographs and documentation supporting my claim. I sincerely hope that you will take this matter under consideration and help expedite a favorable resolution.

Thank you for your time and understanding. I look forward to your response and a resolution to this issue. Please feel free to contact me at [your email address] or [your phone number] should you need additional information.

Warm regards,

[Your Full Name] 
[Your Contact Information] 
[Details of the Purchase: Receipt, Date, Store, etc.]