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 Google Play gift card saying need more information, Bought via Shopee

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Ayer
post Dec 22 2024, 07:00 PM

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Happened to me one time and yes bought from shopee too. Need to do the process where you submit the shopee payment receipt all that and it took one month to get approved. By the time promo in game already ran out 😅

My advice next time is to use prepaid credits. Top up google play wallet really risky bc yindia scammers ruin it (kitboga moment)
Ayer
post Dec 22 2024, 07:46 PM

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QUOTE(Sunshape @ Dec 22 2024, 07:25 PM)
I thought it was sold by Shopee itself? Can't see who is the seller.

user posted image

One month to approve is too long although I have submitted the required info and screenshot like this.

And also I asked shopee if they could refund me.
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yeah but shopee still acts like third party seller here. Nothing much to do besides hoping your case resolve fast 🤷‍♂️

You can try demand Shopee for refund but they likely gonna say it's still valid purchase. Worth trying tho right
Ayer
post Dec 25 2024, 09:23 AM

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QUOTE(Sunshape @ Dec 25 2024, 08:03 AM)
Google replied this

» Click to show Spoiler - click again to hide... «


To add the gift card/redeem, must use the same email account with Shopee?

Shopee asked me to screenshot/video from beginning till the end. I don't know if I could be refunded since google is unable to help to redeem.

Then rugi case?
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If you want keep trying do what shopee ask I guess. Really seems like on Google side already gg so try pushing Shopee instead
Ayer
post Dec 25 2024, 12:42 PM

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QUOTE(Sunshape @ Dec 25 2024, 10:24 AM)
Yes, via there. After enter, was asked you are... to add RMxx to xxx@gmail.com, confirm? Then next was error and to ask provide more information.
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Kena flagged but google always go extra with their reasoning, like I said before indian scammers ruin it for everyone cause they are the reason why google gets suspicious easily about redeeming codes. I'm not sure what really specifically triggers it though

I can only share my experience
Ayer
post Dec 25 2024, 12:49 PM

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QUOTE(Sunshape @ Dec 25 2024, 12:46 PM)
but this one was bought from Shopee. And I thought Shopee is the only seller?

I can't see/check who is the seller. Nothing mentioned.
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idk how to answer man. best of luck with your case

 

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