Has anyone else experienced something similar? It feels like a scam or an unauthorized upgrade. I’d appreciate any advice or insights.

what's this?

Service Provider Complaint ID *

the ticket used for complaining to celcomdigi themselves?

edit: anyway thanks, just submitted a complaint as well. sial swapped primary and supplementary line, but the free fibre attached to old primary number, so now i'm getting charged for fibre for 2 months already. submit dispute more than 2 weeks no updates at all.