** Beware of Unexpected Contract Extensions - Need Advice

I've been a CelxxmDiG user since 2023, subscribed to their 300Mbps home fibre package along with phone lines.

Recently, I visited their store to request a termination of my home fibre service. To my surprise, the salesperson told me:

"No, you cannot terminate because you recently upgraded to the 500Mbps package, which extended your contract until 2026."

I was shocked and replied, "What?!"

The salesperson then said, "If you want more details, you’ll need to visit our HQ at [xxxxxx location]."

Has anyone else experienced something similar? It feels like a scam or an unauthorized upgrade. I’d appreciate any advice or insights.

I think it's like that right. When close to the duration of contract, they usually offer packages to entice u to stay on. Eg discount. Eg free upgrade mbps. That would renew the contact to another 2 years.

When they call u , did u agree to naikkan the speed?

digicelcom losing out to u mobile and unifi in competitiveness so they have to resort to tactics to lock their customers to stop them from exiting.

This one isn't exclusive to celcomdigi. Other telcos as well as unifi and astro does this. They're offer 'free' upgrade, but in return, your contract is renewed.

It's not a scam.

Most telcos and even Unifi will bind you with contract of 2 years if you upgrade, or get offered with speed increase etc.

They have been doing this for long time already

There is no way they upgrade your speed without your approval.

This TS, you probably said yes to them one way or another.

TS, you would have agreed to the free upgrade at one point of time.

they are desperate for customers but not tat desperate to bind u like that unlike some companies as celcomdigi still had a stable base of customers.

You might be right.

It seems they’ve set it up in a way that makes users accept the extension without even realizing they’ve agreed to a 2-year contract.

"I don’t recall ever receiving any calls from them."



This post has been edited by Atoz 1 point 1 auto: Dec 17 2024, 08:23 PM

Upgrade speed shouldn't get u bind ..unless u get those free TV , phone or new modem /router maybe
Unless upgrade speed with same monthly

Oh no

How can I avoid falling into their traps in the future?

Experienced this and I immediately lodge a complain to mcmc and also to their senior management for resolution..

"LOCK THEIR CUSTOMERS TO STOP THEM FROM EXITING"

Sounds like a scam?

Maybe I should give this a try as well.

It doesn't have to be just through phone calls. Links via emails, clicking a button on apps, SMS, and other things also.

I mean you can go to their HQ to clarify how exactly did you 'consented' to the speed upgrade, it's probably one of the above.
Don't think I've heard of any telcos being THAT scummy yet to do it without some form of input from the user.

Oh no,

this feels like someone sent me an email with an 'OK' button, I accidentally clicked it, and now I owe them a certain amount of money.

They would always mentioned there would be a 24 months bind contract for the upgrade. Either u did not hear about it when they offering or the sales person did not mentioned it.

go check back that email and read the fine print