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I suspect CelxxmDiG scammed me
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TSAtoz 1 point 1 auto
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 Dec 17 2024, 05:13 PM, updated 12 months ago
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** Beware of Unexpected Contract Extensions - Need Advice
I've been a CelxxmDiG user since 2023, subscribed to their 300Mbps home fibre package along with phone lines.
Recently, I visited their store to request a termination of my home fibre service. To my surprise, the salesperson told me:
"No, you cannot terminate because you recently upgraded to the 500Mbps package, which extended your contract until 2026."
I was shocked and replied, "What?!"
The salesperson then said, "If you want more details, you’ll need to visit our HQ at [xxxxxx location]."
Has anyone else experienced something similar? It feels like a scam or an unauthorized upgrade. I’d appreciate any advice or insights.
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TSAtoz 1 point 1 auto
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Dec 17 2024, 08:16 PM
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QUOTE(Zeliard @ Dec 17 2024, 05:28 PM) I think it's like that right. When close to the duration of contract, they usually offer packages to entice u to stay on. Eg discount. Eg free upgrade mbps. That would renew the contact to another 2 years. You might be right. It seems they’ve set it up in a way that makes users accept the extension without even realizing they’ve agreed to a 2-year contract. |
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TSAtoz 1 point 1 auto
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Dec 17 2024, 08:22 PM
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QUOTE(MegaCanonF @ Dec 17 2024, 05:39 PM) When they call u , did u agree to naikkan the speed? "I don’t recall ever receiving any calls from them." This post has been edited by Atoz 1 point 1 auto: Dec 17 2024, 08:23 PM |
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TSAtoz 1 point 1 auto
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Dec 17 2024, 08:35 PM
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QUOTE(funnyTONE @ Dec 17 2024, 06:24 PM) This one isn't exclusive to celcomdigi. Other telcos as well as unifi and astro does this. They're offer 'free' upgrade, but in return, your contract is renewed. Oh no How can I avoid falling into their traps in the future? |
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TSAtoz 1 point 1 auto
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Dec 17 2024, 08:39 PM
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QUOTE(ceras @ Dec 17 2024, 05:41 PM) digicelcom losing out to u mobile and unifi in competitiveness so they have to resort to tactics to lock their customers to stop them from exiting. "LOCK THEIR CUSTOMERS TO STOP THEM FROM EXITING" Sounds like a scam? |
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TSAtoz 1 point 1 auto
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Dec 17 2024, 08:41 PM
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QUOTE(NoNameSoldier @ Dec 17 2024, 08:36 PM) Experienced this and I immediately lodge a complain to mcmc and also to their senior management for resolution.. Maybe I should give this a try as well. |
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TSAtoz 1 point 1 auto
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Dec 17 2024, 09:04 PM
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QUOTE(keybearer @ Dec 17 2024, 08:49 PM) It doesn't have to be just through phone calls. Links via emails, clicking a button on apps, SMS, and other things also. I mean you can go to their HQ to clarify how exactly did you 'consented' to the speed upgrade, it's probably one of the above. Don't think I've heard of any telcos being THAT scummy yet to do it without some form of input from the user. Oh no, this feels like someone sent me an email with an 'OK' button, I accidentally clicked it, and now I owe them a certain amount of money. |
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TSAtoz 1 point 1 auto
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Dec 28 2024, 05:14 PM
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 Ok guys, I am back again. I checked my phone messages and found this: they sent me quite a few similar messages, and I must have clicked "OK" one of them without fully realizing it. Now, they’re refusing to let me terminate my home fiber service. |
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TSAtoz 1 point 1 auto
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Dec 28 2024, 10:29 PM
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QUOTE(contestchris @ Dec 28 2024, 10:00 PM) Time Fiber upgrades speed without seeking your approval. The difference is, it doesn't impact your contract. Celcxm salesperson say "you have agreed 2 years contract extension, you cannot terminate your contract...if you want to find out further details please go to HQ " |
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