** Beware of Unexpected Contract Extensions - Need Advice

I've been a CelxxmDiG user since 2023, subscribed to their 300Mbps home fibre package along with phone lines.

Recently, I visited their store to request a termination of my home fibre service. To my surprise, the salesperson told me:

"No, you cannot terminate because you recently upgraded to the 500Mbps package, which extended your contract until 2026."

I was shocked and replied, "What?!"

The salesperson then said, "If you want more details, you’ll need to visit our HQ at [xxxxxx location]."

Has anyone else experienced something similar? It feels like a scam or an unauthorized upgrade. I’d appreciate any advice or insights.

I think it's like that right. When close to the duration of contract, they usually offer packages to entice u to stay on. Eg discount. Eg free upgrade mbps. That would renew the contact to another 2 years.

When they call u , did u agree to naikkan the speed?

digicelcom losing out to u mobile and unifi in competitiveness so they have to resort to tactics to lock their customers to stop them from exiting.

This one isn't exclusive to celcomdigi. Other telcos as well as unifi and astro does this. They're offer 'free' upgrade, but in return, your contract is renewed.

It's not a scam.

Most telcos and even Unifi will bind you with contract of 2 years if you upgrade, or get offered with speed increase etc.

They have been doing this for long time already

There is no way they upgrade your speed without your approval.

This TS, you probably said yes to them one way or another.

TS, you would have agreed to the free upgrade at one point of time.

they are desperate for customers but not tat desperate to bind u like that unlike some companies as celcomdigi still had a stable base of customers.

You might be right.

It seems they’ve set it up in a way that makes users accept the extension without even realizing they’ve agreed to a 2-year contract.

"I don’t recall ever receiving any calls from them."



This post has been edited by Atoz 1 point 1 auto: Dec 17 2024, 08:23 PM

Upgrade speed shouldn't get u bind ..unless u get those free TV , phone or new modem /router maybe
Unless upgrade speed with same monthly

Oh no

How can I avoid falling into their traps in the future?

Experienced this and I immediately lodge a complain to mcmc and also to their senior management for resolution..

"LOCK THEIR CUSTOMERS TO STOP THEM FROM EXITING"

Sounds like a scam?

Maybe I should give this a try as well.

It doesn't have to be just through phone calls. Links via emails, clicking a button on apps, SMS, and other things also.

I mean you can go to their HQ to clarify how exactly did you 'consented' to the speed upgrade, it's probably one of the above.
Don't think I've heard of any telcos being THAT scummy yet to do it without some form of input from the user.

Oh no,

this feels like someone sent me an email with an 'OK' button, I accidentally clicked it, and now I owe them a certain amount of money.

They would always mentioned there would be a 24 months bind contract for the upgrade. Either u did not hear about it when they offering or the sales person did not mentioned it.

go check back that email and read the fine print

Got ending?

You can check from digi or celcom app if got contract extension or not.

My fiber no extension after free upgraded 500 to 800 Mbps

go make official complaint with MCMC

https://aduan.mcmc.gov.my/#/public/login

Hi ts, before you lodge a complain to mcmc. Go to their hq & get all the details especially on how & went did you agree to upgrade.

If they claimed it's through phone, ask for time/date & why didn't they sent sms or notify on app inform you upgrade after alleged call. If they can't give u clear answer, then u can on the spot request to terminate line otherwise you will lodge report with mcmc

Sucks I know have to go to hq but the objective is to make sure you have a solid case that you did not ask nor give consent for an upgrade

I am not sure if u meant that you actually clicked yes on an email agreeing to up an upgrade or u just meant as an e.g.

If you did received an email u accidentally click yes. Like other ktard said, go through it & see if its worded very vaguely or clearly state that u agree to upgrade extend contract.

If worded vaguely, then you can dispute with telco that you were mislead. If clear then say that you are willing to pay fine to.end contract early & try to negotiate the amount.

This post has been edited by arkasi: Dec 18 2024, 07:06 AM

Oh yeah, after settling all outstanding amt & terminating the contract. Make sure to discontinue any auto debit otherwise don't be surprised they still charged you.

I kena before bout 20+ years ago after moving house. I terminated old tm land line. I paid outstanding & even had receipt. Following year, I still received bill for don't know what annual charge bout rm25.

That time I paid cause I thought maybe cs accidentally left out when close account. 2nd year again I received same bill & I don't know why i sohai go to post office pay it.

Third time they sent, I went to same service center & show them that I paid everything in full & there should be no more outstanding especially since the line also terminated.

They just quietly update their records never dispute which means they are aware just hoping that sohai customer like.me will quietly pay up since it's only once a year & amt is not big so may just pay up thinking it's another bill.

Best part is they never even refund me rm50 back & cause that time I was very tired due to tight deadlines at work. I just want to faster settle & go home rest never make a fuss bout the refund.

so did you say ok to any of their requests at all?

This post has been edited by gashout: Dec 18 2024, 07:19 AM

They changed my plan without new contract

on a bright side, hey! when there's something seems too good to be true, it is time to ask more details.

i even got a call from TM telling me congratulations for getting free upgrade for my internet speed to 300mbps if i agreed to take a 6 months free postpaid without any contract.


told her to email me more details first. then i login my account and i realized my account is already on 300mbps all this while from the upgrade initiatives rolled out by govt last time.

This post has been edited by a13solut3: Dec 18 2024, 08:52 AM

what's this?

Service Provider Complaint ID *

the ticket used for complaining to celcomdigi themselves?

edit: anyway thanks, just submitted a complaint as well. sial swapped primary and supplementary line, but the free fibre attached to old primary number, so now i'm getting charged for fibre for 2 months already. submit dispute more than 2 weeks no updates at all.

This post has been edited by xHj09: Dec 18 2024, 10:32 PM

Did u somewhat agreed to the so call free upgrade ? If yes then your contract been renewed.

Service Provider Complaint ID *
just put any number will do

so now i'm getting charged for fibre for 2 months already.
go put new claim in your current report in mcmc website, stated you kana tricked bla bla bla. sure got waiver

Ok guys, I am back again.


I checked my phone messages and found this: they sent me quite a few similar messages, and I must have clicked "OK" one of them without fully realizing it. Now, they’re refusing to let me terminate my home fiber service.

Time Fiber upgrades speed without seeking your approval. The difference is, it doesn't impact your contract.

If feee upgrade, do you need to consent?

Celcxm salesperson say "you have agreed 2 years contract extension, you cannot terminate your contract...if you want to find out further details please go to HQ "

normally they will inform. extension contract.... when i want terminate my maxis fiber, they also offer upgrade speed with similar payment. but contract renew

For these kind of deals, you have to say no. If you keep quiet, it means agreeing to their T&C.