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 Samsung A55 - purple blotches & SC: no warranty

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kidmad
post Dec 16 2024, 09:19 AM

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QUOTE(GregPG01 @ Dec 16 2024, 08:34 AM)
My half year Samsung A55 suddenly got some purple blotches yesterday. GOOGLED and found that the screen underneath is leaking. To the best of my knowledge, I didn't even drop the phone. When I got to the mall 2 hours later, the purple blotches has spread from the initial spots.

The lady at the service center said it's not covered under warranty. I told her that I didn't drop the phone and she said will have to wait for approval from Samsung KL if they were to repair it under warranty.

Looking at the Samsung website (https://www.samsung.com/my/support/mobile-devices/screen-replacement-for-smartphones-and-tablets/ ) , it's Rm368 (screen) + Rm60-Rm85 (labor)  .

Anyone has any experience with claiming warranty for this purple blotches, stains ?
Thank you.
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which SC you went? please state done? if your phone is in pristine condition there's no reason why you can't claim warranty.

 

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