My half year Samsung A55 suddenly got some purple blotches yesterday. GOOGLED and found that the screen underneath is leaking. To the best of my knowledge, I didn't even drop the phone. When I got to the mall 2 hours later, the purple blotches has spread from the initial spots.

The lady at the service center said it's not covered under warranty. I told her that I didn't drop the phone and she said will have to wait for approval from Samsung KL if they were to repair it under warranty.

Looking at the Samsung website (https://www.samsung.com/my/support/mobile-devices/screen-replacement-for-smartphones-and-tablets/ ) , it's Rm368 (screen) + Rm60-Rm85 (labor) .

Anyone has any experience with claiming warranty for this purple blotches, stains ?
Thank you.

Proceed with warranty claim. File a warranty claim and wait for the approval. Make sure u have your original receipt.

which SC you went? please state done? if your phone is in pristine condition there's no reason why you can't claim warranty.

I went to Gurney Plaza as that's the one in Penang that is opened on Sunday. I thought it will be repaired on the spot but no since it's not "under warranty".

Phone is in pristine condition. I had a case and tempered glass on all this while. I remove the tempered glass before going to SC to confirm that the issue is on that screen and not the tempered glass.

The person remarked "scratches" in the repair slip which I disagreed and asked to be shown the scratches... she ended up removing that remark.

Phone is left with them last evening and I am waiting to see if they are going to repair it for free or charge me.

I left the phone with the SC last evening. For now, I'm waiting for them to call back.

I have the softcopy receipt from the seller in Shopee. Samsung website says the warranty for this devices ends in Apr-2026.

Fingers crossed. Thank you.

please remember update us here.
thanks.

UPDATE:

Finally got back the phone 1 week later. Samsung repaired the screen.

I had to sign a disclaimer that this was not under warranty and they shall not be held liable for issues from this repair.

hi so samsung repair the phone FOC for u or have to pay ?

Free. My cost is TIME & to apply another tempered glass.

wah...ini mcm pun boleh ah???
sienzzz

Did u sign?

Don't sign how to collect back the phone ?

Some points that I can remember.
- the repair is out of goodwill and not under warranty.
- they will not repair it again for this issue.
- not be held liable from other issues from this repair.

Like gangster....warranty should be covered based on original warranty period. If it fails again, it is still under warranty. Can use Small Tribunal court to sue them or something. You should not have sign that. Threaten them you will report police.

This post has been edited by CommodoreAmiga: Feb 21 2025, 06:36 AM

I would've pressed them to justify that it is not under warranty. But well, lets hope it wont come back

Question though, when you sent your phone to the SC, did you only provide your Shopee receipt or were there other documents/information that you had to give?

This post has been edited by RigerZ: Mar 16 2025, 09:43 AM

Well thats Samsung for u . Rubbish phones with false promises .