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 Port out request denied., Digi

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Sunshape
post Dec 13 2024, 02:35 PM

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QUOTE(MegaCanonF @ Dec 13 2024, 09:04 AM)
port out to YES..
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you will port out from YES to other soon after you use for some time cool2.gif
TSMegaCanonF
post Dec 13 2024, 02:49 PM

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QUOTE(Sunshape @ Dec 13 2024, 02:35 PM)
you will port out from YES to other soon after you use for some time  cool2.gif
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why? can share?
em_on
post Dec 13 2024, 02:55 PM

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their coverage is not good, i remember someone said in the telco thread in lyn
deejay_krish
post Dec 13 2024, 03:08 PM

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QUOTE(MegaCanonF @ Dec 13 2024, 02:49 PM)
why? can share?
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QUOTE(em_on @ Dec 13 2024, 02:55 PM)
their coverage is not good, i remember someone said in the telco thread in lyn
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acbc
post Dec 13 2024, 03:10 PM

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Under contract cannot port out. This is common sense.

Beware of SMS messages from DiGi during port out as they have word is differently for u to accept another contract renewal.

I received this during port out from Maxis. 2 SMS messages. One from Maxis stating they would give better offers and whatever if u type in Yes and another if u willingly want to port out. Type Yes for the last question. Once done, the new Telco will take over.

If u type in Yes for the earlier question, your contract will be extended and the port out rejected. Sneaky bastards.
ck_boon
post Dec 13 2024, 03:16 PM

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Digi very very bad service. i requested for montly statement for one whole year so simple request they drag me like to two weeks no respond no email no respond me all i log case to complain said nobodty follow up they said send to second level said someone will call me witihin two days till one weeks still nobodt called me
ck_boon
post Dec 13 2024, 03:17 PM

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QUOTE(MegaCanonF @ Dec 13 2024, 02:49 PM)
why? can share?
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coverage bad, only good in kv
JonSpark
post Dec 13 2024, 03:32 PM

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To port out while under contract, need to go physical branch and pay penalty

Been there done that
Sunshape
post Dec 13 2024, 04:19 PM

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QUOTE(MegaCanonF @ Dec 13 2024, 02:49 PM)
why? can share?
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network issue. sometimes no data and you need to on and off the aeroplane mode
Elvin83
post Dec 13 2024, 04:45 PM

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I port out YES within a month after I sign for it. Really bad bad coverage where people can't call you most of the time. Show normal but no line. The coverage in the mall or building also very bad. If you want a budget line, can consider the Hotlink plan, it's the same at Rm35/mth
SUSifourtos
post Dec 13 2024, 04:50 PM

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1. Port out failed
2. New YES Sim can activate

Ok....


shadowglow
post Dec 13 2024, 05:30 PM

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QUOTE(MegaCanonF @ Dec 13 2024, 08:30 AM)
Hey guys. Just want to vent .

I was a Digi customer for the longest time.

was on postpaid 58, but monthly now reaching 80+ , dunno why.

now porting out and change to YES,

already paid outstanding bill - RM80 +

then they request to pay "hotbill", maybe prorated stuff, rm 23 plus.

they also called n say why want to change, we can offer u better plans etc.

but i ignore n say yes i want to port out.

then suddenly they say port out request rejected due to not fulfill contract obligation , and then they straight shut off my line . Ended up no line when i was hiking yesterday.

my question is,

1. If i do have a contract and port out rejected, why they shut off my line completely?

2. my YES manage to activate, so no choice have to insert new SIM.

3. Already paid so much to terminate my line, yet they still won't let me go. FYI my line is not with phone, my phone i buy myself, should be no contract whatsoever.

If I do have contract that Im not aware, they can mention during the phonecall. But no, they didn't mention anything , ask me to pay the hotbill, all clear, then reject my port out request.

I'm really bummed by this. Anyone else have encountered this issue?
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What was the most recent thing u sign up from them?
Sing up with contract?

In your bill should show ur contract tenure no?

moiskyrie
post Dec 13 2024, 06:03 PM

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QUOTE(ck_boon @ Dec 13 2024, 03:16 PM)
Digi very very bad service. i  requested for montly statement for one whole year so simple request they drag me like to two weeks no respond no email no respond me all i log case to complain said nobodty follow up they said send to second level said someone will call me witihin two days till one weeks still nobodt called me
*
during earlyv time digi is very good...
but this few year all down the drain....
that why after almost 20++ year with them...
i port to maxis....
sakuraboo
post Dec 13 2024, 10:09 PM

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Hey I'm not on contract but I was also given an unsuccessful notification when I ported to umobile

No issues though

All good MNP to new number
blackamikaze
post Dec 13 2024, 10:11 PM

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QUOTE(MegaCanonF @ Dec 13 2024, 02:49 PM)
why? can share?
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Coverage very bad. Probably the worst coverage among all the telco. Good enough if u only stay and work in kl valley 24/7
UserU
post Dec 13 2024, 11:51 PM

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Most if not all telcos here will play tactics to stall or make portouts difficult.

Had it with Maxis and after involving MCMC, they finally relented.
Raymond T.
post Dec 14 2024, 04:28 AM

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To make whole process simple better convert it to prepaid and port out. Less problem
RGRaj
post Dec 14 2024, 08:30 AM

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QUOTE(loutze @ Dec 13 2024, 09:01 AM)
Port pergi mana? Celcom ke sweat.gif ?
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Digi & Celcom are 1 company now.
TSMegaCanonF
post Dec 14 2024, 12:48 PM

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QUOTE(sakuraboo @ Dec 13 2024, 10:09 PM)
Hey I'm not on contract but I was also given an unsuccessful notification when I ported to umobile

No issues though

All good MNP to new number
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Thanks . Visited the store today. They say just ignore. Coz no already deactivated in system. But today still got msg from digi say unsuccessful. Kek. Their system GG
TSMegaCanonF
post Dec 14 2024, 12:49 PM

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QUOTE(blackamikaze @ Dec 13 2024, 10:11 PM)
Coverage very bad. Probably the worst coverage among all the telco. Good enough if u only stay and work in kl valley 24/7
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I see. Ok . Will see since now rarely go out KV.
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