Hi sifus, there was Change of Tenancy submitted by the Purchaser who has purchased my property unit, and caused my previous Close of Account being cancelled.

Currently, I still have the Deposit in my TNB account, usually how to request TNB to refund deposit to my bank account ?

Previously, I have applied Close of Account via MyTNB portal, but if this has been cancelled, will look into my bank account which has maintained in my TNB account ?

I submitted COA on 9 Dec, and TNB called me said that they will go to unplug the meter of my property unit from the premise, and then refund the deposit to me based on the bank info that I have filled up in my COA.

Yesterday, on 12 Dec, I checked my application status shown Cancelled without any info or call to me, so I called TNB careline.

The CS said there was a Change of Tenant request raised to TNB on 10 Dec, and therefore the system cancelled my COA.

That is the background of this.

Now TNB have sent me email to fill up the soft-copy of COA, have to repeat the process just that the submission is not via MyTNB portal, it is via email.

TNB rejected my COA instead, and they already done processed the new buyer's request.