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 Previous bill, current bill & final bill digi, Digi bill need help

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WhiteWing
post Nov 13 2024, 04:41 PM

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2,854 posts

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From: Sri Petaling ~ Kuala Lumpur
QUOTE(Dylnyat @ Nov 13 2024, 04:18 PM)
So guys, yesterday i change my plan from postpaid to prepaid.

Then today i call digi, asking for my last bill. The CS throw the amount i should pay, that is rm98.56

My bill circle is on 12, so my last bill @ outstanding i already paid.

But why still got current bill? Should it be prorated? Or what
Mana yang pakar tu, tolong dulu.
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I also kena once like this , I paid outstanding bill then suddenly another bill come again , I also don't know why n seem cannot win n because of this final bill. I was blacklisted by this bloody Telco n got lawyer letter from digi.
WhiteWing
post Nov 14 2024, 12:52 PM

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From: Sri Petaling ~ Kuala Lumpur
QUOTE(pakmulau @ Nov 13 2024, 10:39 PM)
outstanding bill yang you suda pakai. but the current bill still in the system. once the billing date is reached then they can generate your new bill

i once mnp from digi to unifi. got no problem because i paid for 2 month. outstanding and current usage.
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I terminate my line before the billing date n paid the outstanding bill , at first everyone in Digi center say sure no more bill n end up still got bill.. f them ..
WhiteWing
post Nov 14 2024, 11:56 PM

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From: Sri Petaling ~ Kuala Lumpur
QUOTE(pakmulau @ Nov 14 2024, 08:03 PM)
they got it wrong. ask yourself what is outstanding bill and current bill. sure got current usage which is not yet generated in the billing system.
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I confirm to myself I terminate before due date n paid everything before new bill generate. Well , long long case ago. I. Hally using prepaid now .

 

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