My guess is you are not gettin a IP Address .
its will show NO internet. at the Internet Icon

check if you get correct IP address.
check if you get the Gateway correct

log in router page. see u got correct ip.

IP Address:
202.188xxxx
Subnet Mask:
255.255.255.255
Default Gateway:
202.188.xxx
Primary DNS:
202.188.18.188


Get your router System Log and post here.
clear ALL first .
Power off and ON .

you will see logs as below , its will show if the sequence is correct and u get a IP address. sucessfully

sample
2024-11-07 08:39:36 Access Control NOTICE [24542] Flush conntrack table succeeded

2024-11-07 08:39:36 Access Control INFO [24542] Function enabled

2024-11-07 08:39:35 Access Control DEBUG [24542] black list add mac: 70

2024-11-07 08:39:35 Access Control INFO [24542] Service stop

2024-11-07 07:12:12 ICMPV6 INFO [11959] send advertisement(RA) with prefixf::/64 and mtu <null>

2024-11-07 07:12:12 ICMPV6 INFO [11959] receive solicit(RS) from ::

2024-11-07 07:12:08 ICMPV6 INFO [11959] send advertisement(RA) with prefix


IPTV/VLAN
Configure IPTV/VLAN settings if you want to enjoy IPTV or VoIP service, or if your ISP requires VLAN tags.

or use mode custom , mean do need to set IPTV
and all ports for internet only.

IPTV/VLAN:
Enable
Mode:
Custom
Internet VLAN:
VLAN ID:
500
VLAN Priority:
0
802.1Q Tag for Internet
IPTV VLAN: uncheck













This post has been edited by Momo33: Nov 7 2024, 09:03 AM

AP mode only work if you connecting to a main router .
note not fiber modem .

1. seem you not get the correct IP ,
do a RESET of the router. there is a small hole with reset button.

At this point your issue is not getting the correct IP from unifi after the router ''talk'' to TM server.
it could be the TM server issue.

i did not see the system logs . did u attach ??
in the logs can see the two way msg between router /server.
can see if pasword fail, etc..

2. set back VLAN to unifi . the problem is not here . the problem is in No 1 above.

3. my suspect is also the TM server giving u wrong ip .

4. try to get another router. to test. i have to loan u if you are near subang .
5. Last choice get TM service . maybe need to pay .
6. really double check your passwords. type it in every word ...not cut and paste.