Hey guys, looking for tech support as im going crazy trying to set this up for my parents 😭

I’ve got the pppoe username and password correct (as i had to reset it on the phone with unifi), yet it still didnt work. Then i read somewhere to do the vlan, which i did, i tried all variety of options - like from selecting unifi preset, custom and putting in vlan 500 etc, or even Bridge. Not working!

I also tried setting the decos as access point instead of router mode (just for the hell of it), not working either

It’ll just stay solid red on the deco. The modem looks fine all colors are good. Modem is a huawei echolife


Now even worse - i tried to plug in the old router back in, didnt work, so i reset and did everything back again (pppoe etc)… its not working either!!! 😂😂😭 pulling my hair out at this point

What am i missing? Lol

Lan1 right?

Tried, not working too

I set this exact preset also cannot work 😭

Yes. No internet symbol if i go to ip router webpage
I tried again now, set vlan mode as custom and only for internet as u suggested. I check now it show my ip address as 172.23.xxx, gateway same, primary dns 10.54.126.1, no internet yet 😂

And system log.. attachment: [attachmentid=11505603]

Seems there’s errors, failed everywhere 💀💀

Also note i tried doing with the previous router, archer a6 tp link, and also same issue, it does say 0.0.0.0 at ip address

Is the modem gila already? 😂😂

This post has been edited by 99problems: Nov 7 2024, 06:25 PM

Unfortunately they went and throw the original router 😭😭😂 cause few years back i set up for them with Tp link archer a6, and it was actually seamless, no issue.

Now i tried using the same router, archer a6, also cannot. What the heck 😂😂 it was working fine just yesterday before i started setting up decos

Its first time setup and cant even access internet now to update :-( theres no usb port on deco either right
But yes, pppoe id and password triple checked already 😂