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 Telco auto renewed my contract

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TSBoy96
post Nov 6 2024, 03:19 AM, updated 3 months ago

That's a tripod.
*******
Senior Member
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From: Ampang
I have a second line under my account, my main line has no contract but my second line does.

I just checked the app and noticed the telco auto renewed my contract without any added benefits. Asked thru their support chat and they said its due to me not replying their SMS thus they will automatically renew the contract

user posted image


The sim is actually being used on a 4G USB Modem WiFi and not on a phone, which is why I am not able to receive text message on it. Is there any method for me to get out of the contract without or minimal penalties?

They could've called my main line or send an email, but none. Totally rely on that sms.

This post has been edited by Boy96: Nov 6 2024, 03:20 AM
TSBoy96
post Nov 6 2024, 11:41 AM

That's a tripod.
*******
Senior Member
3,848 posts

Joined: Dec 2009
From: Ampang
QUOTE(lj0000 @ Nov 6 2024, 06:01 AM)
I think the way out is to raise with mcmc
Also there is no free device attached right?
Means you can terminate anytime withoutbpenalty
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No, no free device or anything

QUOTE(p4n6 @ Nov 6 2024, 06:24 AM)
Auto renew to what contract? 2 yrs? 3 yrs?
New contract needs to be signed and acknowledged.

Better to go to their store to inquire. Customer service online sometimes know little to none.

Usually contract is signed due to purchase of phone at subsidy, if no device purchase will not need to have contract in place.
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Renew 1 year

QUOTE(adamhzm90 @ Nov 6 2024, 10:29 AM)
If not a binding contract and just continue with the package, ok lor
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Dont need the package anymore, want to port out to other telco
TSBoy96
post Nov 6 2024, 04:52 PM

That's a tripod.
*******
Senior Member
3,848 posts

Joined: Dec 2009
From: Ampang
I think I will try to visit their branch to discuss first what are the options before writing to MCMC
TSBoy96
post Nov 6 2024, 06:33 PM

That's a tripod.
*******
Senior Member
3,848 posts

Joined: Dec 2009
From: Ampang
QUOTE(JoeK @ Nov 6 2024, 06:33 PM)
Can you disclose the carrier? So we can boikot
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Look at the top color of the screenshot
TSBoy96
post Sep 21 2025, 04:49 PM

That's a tripod.
*******
Senior Member
3,848 posts

Joined: Dec 2009
From: Ampang
user posted image

It has happened again this year. Sad..

This post has been edited by Boy96: Sep 21 2025, 04:51 PM
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