Bought some branded items on Lazada but they sent unbranded versions. Complained, but Lazada sided with seller and refused to refund. How to file case with the relevant ministry department? I know this topic pops up now and then in this forum but was unable to locate previous threads on this issue. Appreciate help from you guys. Thanks

I thought they have 15 days return policy without questions asked?

You should use Shopee instead. L is busuk!

file a report to KPDN

https://e-aduan.kpdn.gov.my/

https://forum.lowyat.net/topic/5334499

Mana busuk, i get many free item from lazada

Thanks for the link

I agree. No more Lazada for me due to this experience. Shopee is much better on such issues.

I am not sure if Lazada has 15 days no questions asked return policy.

Ada?

^this

lazyda sked of kpdn

Because you get free, so you support them. You never encountered case like TS.

Lazada say they have return/refund policy. After you submit request, they require seller to approve first. Then all these mess happens if seller does not approve. For Shopee. TRUE no questions asked. I find that Lazada staff not helpful on these matters and tends to side the sellers.

are you bought from Lazada? not unofficial website?
my colleague bought crocodile from fake website, only realized fake product when the open the parcel, COD, not tracking parcel. cant refund. the website so real.

u are lucky, I am using DuckDuckGo instead of Google to search for info these days

1st file ur case here via TRIBUNAL PENGGUNA

https://ttpm.kpdn.gov.my/user/register/20000

all the best

It is on LAZmall some more.

thanks

Actually Lazada is easier to return compared to Shopee

Can post what store?

one sided story

/k got 1 case, lazmall sent ori item[logitech mouse], buyer says not ori
post on /k then /k says mouse is ori but quality not same as previous version

u show pic here see see how u submit?

I just closed return case with lazada, all <3days
bought rm300 bag, opened, tried, found not suitable for my use
submit change of mind, say bag description n actual product not matching with video n pic
seller reject cuz already opened n used, few hrs later lazada agent decided to let me return n refund

Js go back to physical retail purchase.

Solve the whole issue.

Take it as tuition fees u paid to lazada as life lesson.

agree. last time I cancelled an order on L due to seller late ship out and the system instant approved and refunded my money. while S need seller approval...