well, the reason they do this is it all comes down to money
they don't want to decrease their revenue
lets say 100 subscribers subscribe to 100mbps for RM100 (example only)
that's rm10000 revenue
now, the new plan gets released, 300mbps for RM100
the old customers would be angry if they pay more for less, so of course, free speed upgrade
and the old plan gets deleted, like how the 5/10/20/30mbps plans of the past are now long gone
but lets say we give a price rebate instead, now its rm50 instead
they revenue cuts in half to just 5000
and in the business world, line must go up, never down

now, if they didn't delete the plan, you could downgrade, but of course, it may come with a recontract, or they'll throw in deals like oh don't go we'll give you free speed upgrade/ bill rebate for X months / free device, but again, with contract to lock you in

some people would be happy with like, 50mbps for 50, or even less

but they gotta make back their investment spent on serving you, sending contractors out to deploy fiber to your area, giving you the modem and router
sure, it could be argued that the one deploying the fiber infrastructure should have been neutral and not be involved as a competitor, like 5G DNB
so that there isn't a conflict

From what I know, TM refuses to Peer with anyone that does not have a local presence, based on a conversation with Quad9

https://www.reddit.com/r/Quad9/comments/13e...comment/jjpx60w

Which is odd since surely Cloudflare has a local presence here?

Yes, the ISP technically just advertises that they can give you a 2Gbps pipe to their server on speed test
This shows that your link is ok

And yes, most services like video streaming won't even get close to using 2Gbps
And stuff like steam won't get close to using that because of decompression overhead and drive write speeds

The issue we are having now is
Slow connection to international services, because they OVERSOLD their capacity, eg, they have a 100Gbps pipe to Singapore (example only)
Everyone in Malaysia is downloading and attempting to use more than what's available, so, throttling happens and the experience is degraded

Now, it's understandable that they don't have exactly equivalent pipes (eg, there's a total subscribed capacity of 1000Gbps = need 1000Gbps to everywhere)
Because everyone isn't always hammering downloading from the same region at the same timend a lot of times you can hit the local cache servers for big services like FB/WhatsApp/YouTube etc

The issue we want resolved is the former, that their current bandwidth is not enough, and they should manage it better/get more capacity so that the customers don't experience serious performance issues.