Hi all,

I ported/,mp my line from Umobile to celcomdigi on 15Aug, until today i still unable to receive bank TAC/OTP from number 66300. I called bank, they ask me to SMS "UPDATE" to 66300, I tried many times there is no reply anything from 66300, if I tried with my another phone line which is unifi will have reply within 5 seconds stated that"update telco xxxxx". Bank ask me to check with telco, I call CS celcomdigi, they keep say no TAC/OTAP receive in their server and claim this is Bank problem but Bank check their system SMS has been sent out. Then I log multiple report to CelcomDigi, What I always get was "investigation on going as response"

Already almost 3 weeks, my line still cant receive OTP/TAC from 66300, it cause a lot of problem to me, not only bank, my insurance company also use this number to send OTP.

Any next steps I can do before last step I port out again?

Thanks

not yet...

i go ATMand insert my CC now dont have this selection to change phone number. I ask bank officer, they told me too many scam case now they disable function in ATM. Bank officer said if I want re-link or change phone number, I need thumbprint at branch then call to CS use my latest number to do verification again.

ok thanks.. I called bank just now they say will raise ticket for my issue, let see how bank reply. If still cant resolve then I will log report to MCMC

My CC Alliance and Ambank, some website when make payment still using TAC.
Besides Bank, other service like BNM, Prudential, using 66300 also cant receive OTP.