when are you travel dates ?

airasia have a few flights between kl bangkok KL (operated by FD and AK)

usually when flights cancel - airlines will give you a later flight - so that you will not missed it (if they give you earlier flight) .. (tickets burned if missed flight)

contact d airline - ask them for earlier in the day flight if have - they should give you that without penalty / fare differences

as for claims etc - usually airlines and insurance will not cover if the changes are made X-days ahead - need to check wording on that

follow this ... make sure you are signed in to your airasia account

once Bo is launched, give you option to choose, click on "Others"
then - Hotel/SNAP
then - Booking cancellation ... once you click this, it will tell you all the faiwa (canto) this cannot that cannot ... then it will say "if you flight is cancelled, lets see how our allstar cna help you"
lastly - "Talk to allstar" ... that is the live person chat


recommended that you do this during work time ... because night time less staff longer wait time
must stay infront of pc - if they come online you no respond after 2 -3 minutes, they will disconnect