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 AirAsia flight canceled and moved to next day, can claim for compensation?

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TSKuzumiTaiga
post Aug 16 2024, 09:40 PM, updated 2y ago

Spends too much time with mechanical keyboards
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3,317 posts

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From: Cheras ~ London WC1E 7HU~ Shenzhen



Hi. My AirAsia flights from KL > BKK and BKK > KL have been canceled. My KL > BKK Flight is moved by an hour which is fine.

but my return flight from BKK to KL has been moved to the next day (overnight)

anyone here has experience with what I should do? Any avenue to claim for compensation on the additional night's stay I have to spend on?

Already checked with my credit card company, the travel insurance tied to the cc does not cover cancellations, only delay.

Thank you

P/S also tried finding a way to contact AirAsia with no success.

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This post has been edited by KuzumiTaiga: Aug 16 2024, 09:57 PM
TSKuzumiTaiga
post Aug 16 2024, 09:55 PM

Spends too much time with mechanical keyboards
*******
Senior Member
3,317 posts

Joined: Jun 2008
From: Cheras ~ London WC1E 7HU~ Shenzhen



QUOTE(aziratul @ Aug 16 2024, 09:46 PM)
Is this delay or cancel?

Ur flight does not look like it was cancel , just delay

Why your insurance not cover?
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QUOTE(PaperClip224 @ Aug 16 2024, 09:52 PM)
when are you travel dates ?

airasia have a few flights between kl bangkok KL (operated by FD and AK)

usually when flights cancel - airlines will give you a later flight - so that you will not missed it (if they give you earlier flight) .. (tickets burned if missed flight)

contact d airline - ask them for earlier in the day flight if have - they should give you that without penalty / fare differences

as for claims etc - usually airlines and insurance will not cover if the changes are made X-days ahead - need to check wording on that
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QUOTE(ciwi1166 @ Aug 16 2024, 09:52 PM)
claim insurance delay if you purchased one
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it's cancelation not delay. my free travel insurance covers only delays not cancellations (according to maybank) doh.gif doh.gif

i can't find any phone number to contact airasia, and their chat bot has not option for live agent
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This post has been edited by KuzumiTaiga: Aug 16 2024, 09:57 PM

 

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