If you bought it in Dec 2006, you should still be covered by warranty. All Apple hardware come with 1 year complimentary warranty.

Take it to the service center and claim, and consider getting AppleCare Protection Plan to extend your warranty for another 2 more years. You still have time to get the ACPP extension.

An Apple Store is not the same as an Apple Service Center and the Apple Store staff may not be qualified to know what hardware defects are caused by user and which ones are hardware defects which are claimable from AppleCare. Take it to a Service Center if its hardware related.

VR Technology in Megan Avenue II, Jalan Yap Kwan Seng (near Suria KLCC).

Wrong. Any Apple Store *will not* do -- refer to my reply on the top of this message. Apple shops do not do service and will be unqualified to make any warranty claim judgements or repairs. They may help you to send it to the service center, that's at most they can do.

There's only two, VR in KL or Axis in Seksyen 14. There used to be another one in Subang but not sure if they're still in business, last I checked they're not on the service providers list. Personally me and my friends and colleagues have always gone to VR for our services, from warranty claims to upgrading hard disks etc. Excellent service.

Replacements, if they have stock, a day or two, if they don't have ready stock and have to bring it in, 5 days.

Unless its a major replacement program where everyone's scrambling to get theirs replaced i.e., the battery program for Powerbook and iBook G4s last time which were exploding left and right, then that took more than a month but this is a one off thing for a major (and urgent) replacement program.

This post has been edited by djspinnet: Nov 3 2007, 10:21 AM