My lovely mb has a hole in it...
how much would it cost me to change the keyboard??
anyone?? please..

still under warranty? then you can seek help in the Apple store.

i bought it on dec last year..
probably not under warranty..
do u think i can change the keyboard ??
there is also a visible line on the keyboard.. highly visible on the trackpad button
caused by the screen border when the laptop is closed..

If you bought it in Dec 2006, you should still be covered by warranty. All Apple hardware come with 1 year complimentary warranty.

Take it to the service center and claim, and consider getting AppleCare Protection Plan to extend your warranty for another 2 more years. You still have time to get the ACPP extension.

december last year still got warranty....

mine has a crack at the exact same place as well.....havent got time to get to it yet...

i have ACPP anyway.......

I have a loose "command key" on my ibook G4 last time, it was still within a year of the warranty, brought it to Apple Store at Ikarno, they told me it was "user defect"; hence, not covered by warrant wtf..

Hopefully yours will turn out to a better end than me. Bring it to them and hear what they say.

The place that sells Macs at Ikano is crap. I would try VR Technology for service.

I also feel that they pay attention to people with AppleCare more...

where should i go then??
i bought the laptop at kota kinabalu..
should i go back to where i bought or somewhere else in KL??
any recomendation?? i will be in west malaysia in the end of november..

Just find the nearest Apple store at www.AppleMalaysia.com.my. Any Apple store will do somehow.

An Apple Store is not the same as an Apple Service Center and the Apple Store staff may not be qualified to know what hardware defects are caused by user and which ones are hardware defects which are claimable from AppleCare. Take it to a Service Center if its hardware related.

VR Technology in Megan Avenue II, Jalan Yap Kwan Seng (near Suria KLCC).

Wrong. Any Apple Store *will not* do -- refer to my reply on the top of this message. Apple shops do not do service and will be unqualified to make any warranty claim judgements or repairs. They may help you to send it to the service center, that's at most they can do.

Thanks, I was really unsure about that before posting. Now you fix it for me, thanks again.

This issue is actually common for Macbooks. Apparently the keyboard palm rest area is made of thin plastic, and when the magnetic latch closes, it causes some stress on that area.

You should go fast before your warranty actually runs out. Just to be sure, you can check you warranty status of your Macbook here...

http://www.apple.com/support/

i've faced this problem before. actually, its ok even if ur warranty had expired. this is under the replacement program. i've replaced mine after my warranty had already 2 months expired

how long would it take for the replacement then??? where did u sent your laptop to??
is it VR Technology is the best place??

There's only two, VR in KL or Axis in Seksyen 14. There used to be another one in Subang but not sure if they're still in business, last I checked they're not on the service providers list. Personally me and my friends and colleagues have always gone to VR for our services, from warranty claims to upgrading hard disks etc. Excellent service.

Replacements, if they have stock, a day or two, if they don't have ready stock and have to bring it in, 5 days.

Unless its a major replacement program where everyone's scrambling to get theirs replaced i.e., the battery program for Powerbook and iBook G4s last time which were exploding left and right, then that took more than a month but this is a one off thing for a major (and urgent) replacement program.

This post has been edited by djspinnet: Nov 3 2007, 10:21 AM

omg i had the exactly same place where it cracked while i was working.

damn it, so we can get free replacement for it? mine still under warranty

Should be under warranty cuz i got my LCD changed while my warranty was still valid, this keyboard issue should be smaller issue than the LCD gua..

if after your warranty expired also its possible to get it replaced. i did that at machines mid valley. took about 5 business days to get the part from singapore. once they got the part, it only took less than 2 hours to fix.

But then if you are covered with warranty it's FOC.

smudger14,

Do you have Applecare?