yes. and i agree with you.

Recently, there are unethical tactics in troubling consumers in the MNP process, porting out from a telco.

Postpaid - Payment due has been shortened to less than 1 month credit, approx 5 to 6 days. Example, if due by 1st July 2014, the Bill stated to need to pay by 6 days earlier, which is on 24 June 2024, else your line will be be blocked and get penalized. Is this an unethical way used to manipulate the consumers and users rights, from behind, "hiding" and "protected" by their T&C (changed without prior notice)?

Prepaid - CSR said MNP was rejected due to Inactive line but MNP request was done on the same day where Data still can be used and app stated last day Active. CSR admitted already inactive 5 to 6 days even before Expiry shown in app, due to technical fault? But I still can use the Data via the line. This also implies that even if I port out 4 days before the expiry, they may still reject the request? CSR teams insisted to top up first and never give an proper answer to my question.

Anyone experiencing these issue?

This post has been edited by Silfrijin: Jul 5 2024, 09:21 PM

report MCMC
nanti telco bagi alasan bodoh & convert postpaid to prepaid

i submit a complaint to MCMC


Subject: Complaint Regarding Inconsistent and Frustrating Mobile Number Port-Out Process

Dear MCMC,

I would like to raise a complaint regarding the difficulties faced when trying to port out my mobile number from one telco to another in Malaysia.

Every time I attempt to port out, the process becomes unnecessarily frustrating due to the lack of a standardized SMS reply format required to confirm the port-out request. For example

Telco SMS Reply Format
RedONE MNP YES
Celcom PortOut YES 601XXXXXXXXX
Digi Y
Maxis YES
U Mobile YES
Unifi/Webe PortOutYes 601XXXXXXXXX
XOX/Onexox YES
Friendi YES
TuneTalk/ToneExcel Y
YES (YTL) YES 018XXXXXXXX
Yoodo Follow email verification process
Xiddig & Tron Y
Frenz Auto-approved (no SMS required)

This inconsistency creates confusion and leads to failed port-out attempts or delays. It's a very poor experience for users who are already following the official Mobile Number Portability (MNP) process.

I urge the relevant authorities and telcos to standardize the SMS confirmation format across all operators to make the porting experience smoother and fair for all consumers.

Thank you.

there’s one yarlow telco even if follow the given sms format it will still purposely fail it and give line not active reason 🌝

off topic but MCMC should also standardize the prepaid grace period, preferably at 180 days instead of the current mix of 30, 45, 60 and 90 days even within the same telco.

Unpredictable SMS Timing with Limited Reply Window - Another issue is the lack of clarity on when the port-out confirmation SMS will be sent. Often, it arrives at unpredictable times, and users are only given a very short time window to respond. If the response is missed, the request fails, forcing the process to restart.

Lack of Knowledge Among Telco Dealers - Dealers representing telco B often do not know the exact SMS confirmation format required by telco A (the losing telco). This means customers are left unsupported and confused during a process that should be seamless.

For example:
A customer at Dealer B requests to port their number from Telco A to Telco B. Dealer B is unaware of the correct confirmation format required by Telco A, resulting in miscommunication and failure.

Maybe you are high spender... I have never had any problem MNP... the only time I ever get counter offer was porting out of Maxis.