Don’t give up bro, keep blasting and request for it. I actually lodged a complaint to them after I solve the initial issue because at night the speed dips below 800 and day time it seem to be fine. The maxis guy came and noticed that the Skyworth modem is excessively warm. He pulled the report of modem behavior from tm side and said the modem kept spiking (not too sure what this means) but he said eligible for change to a new unit, which was what he did on last visit. He also said this is a common issue with the white Skyworth modem.