Hi all,

This 2 week, there is always a disconnection on Maxis Home Fiber between 8.30am to 9.00am. When disconnect, LOS light red blinking. Normally will retore within 3 to 5 minutes. Although is a short moment, but it is disturbing the working as this moment normally I have call with US.
Call Maxis few times, they always say reset port la, reset setting at their side bla bla but issue still same.
Any idea why the connection so punctual will disconnect every day?

Thanks

So is maxis fix at their side not TM infra prob? Mine “max expert” not really expert, complain few times they ask TM come change modem but issue still there. i keep stress to max expert the disconnect is very systematic on morning 8 something i sumore suggest him do u need check ur maxis server or what got any setting cause problem. He keep say not Maxis problem and it is TM problem. Always say will ask TM to check then non respond few days himself close report . What maxexpert is this? How maxis can hire so noob people as their tech team

U use their router?

Our own router should be more powerful than they gave us.. may b u can take a look on modem when disconnect happen is LOS red light blinking?