From what I read online from most users (from other countries) who used AppleCare+, the experience seemed positive. Apple repair/(replace with refurbished units) with no questions asked when they presented their broken device. It’s like an insurance plan, where we only use it when we need it, just for the peace of mind.

This plan is pretty new to our country so not sure who in Malaysia claim it yet. Since Apple Store is going to open in Malaysia soon, it should be a better claim experience. Plus you can do an express replacement where the new replacement device is shipped to you, and you only return your broken device when you receive the replacement device, you don’t even need to visit any stores.