Kami ingin memaklumkan yang mana pihak TIDAK SAMA SEKALI memberikan greenlight untuk mereka masak.

But you called!!! If you called it means you already had a reservation in your communication. Else the restaurant would not have prep food for the exact amount of people!!!

If you called to ask if they could have 25 people to sit, and they said yes. Then thats the end of call and this would not happen. The dumb ass company sure must have told them to reserve place for 25 pax "IN CASE THEY COME OVER". You can't do this!!! Its very irresponsible. The restauranter might not have caught your scheming words.

[Alert] Unauthorized Cancellation of a Group Booking!!
※This is a long and negative post, so feel free to skip it. However, I'm posting this from my personal account (not the official restaurant account) in hopes of preventing similar incidents※
It might be a common issue, but the manner in which it was handled was so appalling that I felt compelled to post about it.

This morning, a tour guide (from Malaysia) called our restaurant wanting to book for today's lunchtime. I took the call. Normally, for groups (like those from Malaysia), we offer a set menu tailored for groups, and it's generally well received after getting approval from the travel agencies or guides in terms of menu and pricing.

I proposed the same to this tour guide, who agreed to the budget, time, and number of seats reserved. As lunchtime (13:30) was approaching, I sent a message via WhatsApp to reconfirm the time and number of people, but although it was read, there was no reply. No response to WhatsApp calls either!! Calls to their Malaysian phone number (which are expensive, by the way) also went unanswered!! No replies to my messages!!

To top it off, they blocked incoming calls on WhatsApp!!
There have been last-minute cancellations before, but we've usually managed them with an apology from the other side, which we reluctantly accepted. However, this time, it was a true no-show with no communication whatsoever.

From my experience, it’s somewhat typical in Malaysia for people to be casual with time or to forget, and until now, I thought it was unavoidable. But this was the first time I encountered such a lack of responsibility.
For the restaurant, not only did it result in food waste and a loss of staff working hours, but more than that,
we had to turn away several groups of customers who had come to dine, asking them to leave, keeping the reserved seats empty until the end of this booking, which was truly regrettable...

The loss of 25 servings of Nasi Lemak... It’s just too sad...
I dislike seeing more customers suffer from similar issues due to the unplanned nature of this tour guide’s handling, so I will expose the name, contact details, and the likely travel agency this guide is affiliated with.
Tour Guide's Name: Syukuri (Spelling might be different) +6 016 366 0139
Tour Agent Company: Kampungstay Holiday Sdn Bhd

It's really troublesome, but if there’s a cancellation, I just wish they would inform us.
Going forward, we will have to take measures as a restaurant. If anyone has any good suggestions, please let us know! ♬

why dont answer call or whatsapp?

should apply the pay deposit for booking rule...

ffk then no refund.

If already order food. Takkan tak masak.
Even I order and booking here they sure prepare siapa n go eat. Time saving.
25pax he wan them to wait until they arrive???

Kampung say
They never ask them to proceed. They just book
So meaning. They can cincai call a restaurant and book sesuka hati then no show

I guess they done this any times already.