I will not buy Huawei products anymore. I preordered the Pura 70 Pro and experienced a camera issue they couldn't resolve. They also didn't allow for a refund or a one-to-one replacement, giving numerous reasons. I visited a Huawei service center in China, but they couldn't help because of a different OS. In Malaysia, I went to several Huawei shops, and when shaking the Pura 70 Pro and Ultra, the cameras made a rattling sound. My phone had the same issue, but they said it was normal. In China, they told me I could request a replacement if I was uncomfortable with the sound, but in Malaysia, they insisted it was normal. In China, the Pura 70 Pro and Ultra had only a slight sound when shaken, unlike the ones in Malaysia, which sounded like something was loose inside.

Additionally, the price of the Huawei Pura 70 Pro dropped in China, and they refunded the difference. However, when I called Huawei in Malaysia, they said no such policy existed. It's frustrating because I preordered the phone, and within two months, the price dropped by RM1k, yet they didn't offer any extra warranty or free accessories. This really doesn't make sense. Speechless

This post has been edited by williamymw: Jul 22 2024, 06:21 PM

Ya, you can go here and check the price https://consumer.huawei.com/my/offer/phones...a-70-ultra-buy/

Now Selling Price
Huawei Pura 70 - RM2999
Huawei Pura 70 Pro - RM3999
Huawei Pura 70 Pro Ultra - RM5999

May Pricing
Huawei Pura 70 - RM3699
Huawei Pura 70 Pro - RM4899
Huawei Pura 70 Pro Ultra - RM6599


I can't accept their very poor service. It was so bad that I had to ask a friend to help to give Huawei manager email and cc him in the email. The next day, someone reached out to me, but in the end, they couldn't solve my issue. I checked on XHS, and it's not just Malaysia, the UK, China, and many other countries are also experiencing issues with Huawei's after-sales service. I really don't understand why the service is so poor. If I know it, 100% wont buy it.

After this experience, I will completely give up on Huawei products. I used to praise Huawei products and told my friends that I would switch to Huawei, but their marketing and after-sales service are terrible.