30/05/2024 18:00 : Here is the breakdown of the affected routes and their estimated time of repair (ETR):
a. Marseille to Singapore: Multiple links are impacted, with updated ETRs on 1st June, 25th June and 7th July
b. Marseille to Hong Kong: ETR is set 25th June
c. San Jose to Tokyo: ETR is set End of May
d. Osaka to Singapore: ETR is set End of May
e. Tokyo to Hong Kong: Two links are affected. ETR for one of the links is End of May 2024 and for the other link no ETR yet

15/05/2024 | 13:00 : We’re aware that a handful of users may have recently experienced slower connections, especially when accessing servers in the Europe and US. This is due to multiple subsea cable cuts impacting various regions, including Europe, the US, and Asia. These fiber breaks have affected our upstream provider’s partners (Telia, Telstra, NTT) and resulted in higher latency and potential connection drops when connecting to these destinations.

It’s important to note that overall connection experiences for other regions should not be significantly impacted.

Unfortunately, the situation is more complex than initially anticipated. Due to several fiber segments being affected, the estimated time of restoration for full functionality has been extended to June 12th, 2024. We sincerely apologize for any inconvenience this extended outage may cause.

We are actively working with our upstream providers to expedite repairs and will provide further updates as soon as a revised restoration timeline becomes available. Thank you for your patience and understanding.