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Banking MY Al-Rajhi - Digital Banking (fka Rize), Profit Rates up to 3.60%. Paid monthly
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GalaxyV
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 Jun 21 2025, 08:49 PM
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It is so strange. This bank rejected my application since 1 year ago when I applied but they keep on email me about their things. Why? This is their email QUOTE SMS OTP ends 20 Jun’25 —approve transactions via MY alrajhi
Dear customer,
Starting 20 June 2025, alrajhi bank Malaysia will discontinue SMS OTP for online card transactions.
You will now approve your transactions securely through your MY alrajhi app directly, offering better protection and a smoother banking experience.
What this means for you:
No more waiting for SMS codes
Real-time approval in the app
Enhanced security and convenience This post has been edited by GalaxyV: Jun 21 2025, 08:50 PM |
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GalaxyV
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Jul 15 2025, 02:27 PM
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is this email correct to contact CS?
rize-cs@alrajhibank.com.my
why the app shows customersupport@alrajhibank.com.my
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GalaxyV
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Jul 19 2025, 10:05 AM
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QUOTE(GalaxyV @ Jul 15 2025, 02:27 PM) is this email correct to contact CS? rize-cs@alrajhibank.com.my why the app shows customersupport@alrajhibank.com.my emailed them 3 days ago to update my address because the capturing from the MyKad is incorrect. still no reply from them  |
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GalaxyV
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Jul 19 2025, 10:39 AM
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QUOTE(nexona88 @ Jul 19 2025, 10:37 AM) 1 week above only can expect reply 😒 haha... so s.l.o.w punya club  |
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GalaxyV
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Jul 19 2025, 11:51 AM
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QUOTE(nexona88 @ Jul 19 2025, 11:50 AM) Been like this from start.... Don't have high hopes on them.... Never mind la. Just wait only give them chance to improve and grow  |
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GalaxyV
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Aug 4 2025, 11:13 PM
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QUOTE(Eugenet @ Aug 4 2025, 10:41 PM) alRajhi Bank is getting worse - both app and customer service. Last night transfer of RM700 failed (app reported error during transfer) but money was deducted. Call support and he told me to call HLB (the target bank). He doesn't understand basic banking - if the transfer failed the money shouldn't be deducted. I've never had such problems with the old Rize app. But this new MY Alrajhi app really blows. Moved all my cash out to AEON Bank - the interest rate difference isn't much and not worth the grief of speaking to an ignorant support. Mind to share how are you going to solve it? Call HLB? |
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GalaxyV
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Sep 1 2025, 11:24 AM
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QUOTE(nexona88 @ Aug 26 2025, 09:17 AM) Don't worries It's not scammer... Legal license by BNM... Only issues is their apps kinda sucks.... Time to time offline or transfer issues 😔 LoL I emailed them to change address and it has been more than 1 month without any reply. |
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