I visited an LG outlet and shown interest in signing up for WD518AN. However, they insisted that I must drill the hole in the wooden tabletop myself to pass through the water pipes. They also mentioned that many LG technicians do not bring a drill. Is that true?

Since my house has been newly renovated, both my interior designer and I believe it would be best for the LG installer to drill the hole during the installation of the water piping. This way, we can ensure the position is perfect, and the pipes can be hidden behind the water purifier.

Can you please let me know if there are other agents who can assist with this? I'm not comfortable with having the drilling done separately; I would prefer that the LG technician handle everything. My previous experiences with Cuckoo and other water dispenser brands included both the installation of piping and drilling the tabletop hole together.