Hi, Anyone having problem logging into Aeon Bank? I tried logging in normally (Biometric), and via PIN, both couldn't go past the long in screen. Then I uninstalled and tried logging in via password. All failed. Very low trust in this system...

I just got off the call with the bank and I am HORRIFIED at their response.

"We have taken note of your issue and our technical team will look into it and e-mail you. When you receive this e-mail, please screenshot your problem. It will take 7 working days".

Me:"You mean for 7 working days, I will have NO access to my money?"

Bank: "Yes, 7 working days is our bank procedure for us to look into issues?"

Me: "ARE YOU KIDDING ME? Really 7 working days for you guys to respond to me?".

Bank: "Yes maam".

FML. If I ever get access to my account (which has a large sum of money in it), I will withdraw and close. This is crazy.

Thanks for the tip!

As an update, I've sent them an e-mail with all the screenshots and will see how long they take to reply me (whether it's REALLY seven working days).

Just some datapoints, in case anyone else is in same situation as me:

Phone Model: Samsung Galaxy Ultra 23 (Android)
Aeon Bank App Version: 1.35.1

Issue: Can't login via biometrics, PIN or Password. Wiped cache, deleted app from phone and GooglePlay history, powered off phone, reinstlaled, same problem. No error message. Just can't go pass "continue" after entering password.

Thank you.

Update: TLDR my issue was resolved.

I just called the Hotline again and got another CS. He asked me to try another phone (I used my husband's, also Samsung Galaxy Ultra 23), and I was able to press continue, and received an OTP via email, but then reached an "Approval Required" page saying I needed to approve the transaction via my linked device (my phone, which couldn't log in).

CS kindly submitted a request for me to Unlink my phone, so that I could login via my husband's phone.

Once my phone was unlinked, I logged in using my husband's phone.

Then I tried to login using my phone... And I could proceed!!! (After receiving an OTP via email and approving the linking request using my husband's phone).

Ugh, super convoluted and long process to resolve this issue.

Thank goodness for the 2nd CS who was very patient and innovative in trying to troubleshoot, compared to the 1st CS who simply asked me to wait 7 working days.

1. Since I couldn't access my Aeon Bank app on my own phone, CS initiated unlinking of all devices. I then logged in with my husband's phone (which became my Linked Device).

2. Attempted to log into my phone (second device) which triggered an Unlinking Approval request on my husband's phone

3. Once my husband's phone approved the Unlinking request, I could log in with my own phone.

Prior to the 2nd CS suggesting this fix, the first CS created a ticket for me, and until now no one from their technical team has initiated contact. Their technical response time is 7 working days which is frankly ridiculous for a digital bank.

This post has been edited by lilsunflower: Jul 8 2024, 11:40 PM