This Bank is sub-par Digital Bank compared to GXB.

I transferred 2 transactions to my OWN ACCOUNT in another Bank. When I make the 3rd transaction, I received an sms stating that "We noticed unusual activity in your account and have put a hold on all transactions". Now I can't even make any transactions. Contacted Customer Service and they told me that it will take 24 hours to process before I can make any transactions.

What a joke. No one can explain how tranferring my own money to my own account (in another Bank) is an unusual activity. Each transaction was less than 10k.

This post has been edited by blatant928: Jun 26 2024, 03:21 PM

AEON treated my 2 transactions as unusual activity despite them being transferred to my own name. The 3rd time was put on hold and other transactions thereafter as well. So I kicked a big fuss and after a long long conversation with their Supervisor, he managed to release the 3rd transaction after 3.30 hours. Each transaction was not more than 10K.

But here's the new issue, he told me that from now onwards, every time I transfer money out using DuitNOW, there will be a processing time upto 24 hours! So I told the Supervisor, Haris that they should update their App to use DuitLATER instead of DuitNOW.

So indeed I tried to transfer another 10K and lo and behold, the transaction is now being processed. This has never happen before today.

Beginning to feel really really frustrated with this Bank. Time to move on to another Bank.

This post has been edited by blatant928: Jun 26 2024, 05:05 PM

To my own account in my own name in another Bank.

Bro, the money is transferred from AEON to another Bank. What source are you talking about? And it's 20k in total. Really? If they are concerned about the source, then they should have rejected the original transfer to AEON and not from AEON right?

Bro, my amount is 10K bank transfer. Not really apple to apple in my opinion.

Thanks Nexona88 for getting the point of the posting.

The intention was to share the experience and create awareness in the forum.

But unfortunately for some, it became an avenue for nonsensical statements and also nonsensical proof showing to counter...........

Another day, another new discovery.

I was informed that any interest earned in Pots will be forfeited if you closed the Pots.

I closed 2 of my Pots on 25th and 26th June and realised that the interest earned between 1st June to 25th and 26th June is missing.

Chat with the Agent on 1 July 2024 and he told me that's the case and there won't be any interest earned for those closed Pots.

Oh well.

Lucky you. Mine still the same for my small amount transferred today…..processing…..probably in 3 hours will be successful

Yeah. I think so too. Probably withdrawing max transfer limit continuously for a few days got them triggered. Small bank mentality.