Welcome Guest ( Log In | Register )

Bump Topic Add Reply RSS Feed

Outline · [ Standard ] · Linear+

Banking AEON Bank Malaysia, Malaysia's First Digital Islamic Bank

views
     
soonwai
post Jun 7 2024, 11:10 AM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
Chat with CS re missing points. Got pushed to:
user posted image

This post has been edited by soonwai: Jun 7 2024, 11:18 AM
soonwai
post Jun 7 2024, 12:25 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
QUOTE(ericlaiys @ Jun 7 2024, 12:24 PM)
hahaha...diff entity problem
*
Chat with different CS -> checking checking -> wait 1 more day...
soonwai
post Jun 7 2024, 03:08 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
Testing out Aeon Bank customer support. In this case, it's for missing points for Unifi bill payment made on 3/6.

Chat #1: Ask me to contact customer.service@aeoncredit.com.my

Chat #2: Ask me to wait 1 more day.

Emailed customer.service@aeoncredit.com.my as advised by Chat #1: no ack or response after 3 hrs.

In-app Transaction History "Raise Dispute" button: Ticket created. Email response from customer.support@aeonbank.com.my after 45mins asking for screenshot & transaction details.

This post has been edited by soonwai: Jun 7 2024, 03:09 PM
soonwai
post Jun 8 2024, 01:32 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
QUOTE(kino318 @ Jun 8 2024, 09:58 AM)
Are you using the TNB app to pay?  Thk you
*
I used the TNB website which should be the same as the TNB app.
soonwai
post Jun 11 2024, 08:29 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
QUOTE(soonwai @ Jun 7 2024, 03:08 PM)
Testing out Aeon Bank customer support. In this case, it's for missing points for Unifi bill payment made on 3/6.

Chat #1: Ask me to contact customer.service@aeoncredit.com.my

Chat #2: Ask me to wait 1 more day.

Emailed customer.service@aeoncredit.com.my as advised by Chat #1: no ack or response after 3 hrs.

In-app Transaction History "Raise Dispute" button: Ticket created. Email response from customer.support@aeonbank.com.my after 45mins asking for screenshot & transaction details.
*
3/6 Unifi Bill Payment, 2 transactions 130 + 95
5/6 Transaction settled & appeared in-app, no points received
7/6 Reported
11/6 Received email reply to one of my tickets. Still no points received. Ticket marked as Resolved.
» Click to show Spoiler - click again to hide... «


Every time I reply to a ticket, a new ticket is created, so weird system.

Latest email reply from them has now changed the issue to "Unable to register account"

» Click to show Spoiler - click again to hide... «


This post has been edited by soonwai: Jun 11 2024, 10:04 PM
soonwai
post Jun 11 2024, 09:02 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
QUOTE(Medufsaid @ Jun 11 2024, 08:56 PM)
no news from Aeon on missing points. i think we just cut our losses, and compile the lists of purchases where no points were received. my aeon points (from shell petrol) came in already
*
inb4; I am writing to provide an update regarding your Unable to proceed to register account concerning.

Our team is diligently working on this the issue and we want to ensure that we address this thoroughly and accurately. However, we require some additional time to complete the necessary steps.

Rest assured, we are prioritizing your Unable to proceed to register accountand will keep you informed of any significant developments along the way.
biggrin.gif
soonwai
post Jun 11 2024, 09:30 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
QUOTE(cybpsych @ Jun 11 2024, 09:17 PM)
telco excluded
*
4814 indeed but cannot get a straight answer from Aeon.
soonwai
post Jun 11 2024, 09:43 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
QUOTE(Medufsaid @ Jun 11 2024, 08:56 PM)
no news from Aeon on missing points. i think we just cut our losses, and compile the lists of purchases where no points were received. my aeon points (from shell petrol) came in already
*
Telco excluded. Did you do your payment before 7/6 when the FAQ was updated? FAQ 24/5 doesn't mentioned Telco 4814 as an exclusion but has a catch-all. Unsure if there were any FAQ updates between those 2 dates.

Also like you, I chatted with CS (on 7/6) who said that I should get points for Unifi. However first level CS tends to be uninformed.

This post has been edited by soonwai: Jun 11 2024, 10:04 PM
soonwai
post Jun 11 2024, 09:54 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
QUOTE(Medufsaid @ Jun 11 2024, 09:52 PM)
Jun 4th. so debatable if posting date is actually Jun 6th or 7th
*
They should follow transaction date. Anyway my posting date was 5/6 which didn't help. Transaction on 3/6.
soonwai
post Jun 16 2024, 12:49 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
Finally received an email from Aeon Bank regarding missing 3x points for Unifi bill payment. Unfortunately no 3x points for Unifi because it's an ewallet transaction.

user posted image

This post has been edited by soonwai: Jun 16 2024, 01:19 PM
soonwai
post Jun 16 2024, 04:09 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
QUOTE(!@#$%^ @ Jun 16 2024, 02:45 PM)
unifi got ewallet?
*
Dun have but is, so no points. :sad:
soonwai
post Oct 12 2024, 11:03 PM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
QUOTE(nanan75 @ Oct 12 2024, 10:33 PM)
Anyone changing phone and face any issue with accessing aeonbank?

Im changing phone in few days and wonder if any prior comm to them is required.  Dont want to have issue accessing money w new phone.
*
Recently changed to iPhone 16 Pro Max, IOS 18.0, now 18.0.1, all ok here.
soonwai
post Oct 17 2025, 10:40 AM


********
All Stars
11,456 posts

Joined: Oct 2007
From: KL
QUOTE(ornehx @ Oct 17 2025, 06:22 AM)
Maybe just some FYI.
First is a bit confusing, I got a notification "DuitNow QR Neko Mission" ends on 17 Oct. But when I check app and the T&C, says it ends 31 Dec. I guess tomorrow will know still available or not

There is new Neko missing "Cashback make easy" 20 cash back / 30 for new customer. And a chance for monthly prizes. See the website or app for details la.
*
Yeah, the 31 Dec for RM15 Neko has always been there. Anyway today last day according to their notice and I have 1 more Paw to go. Btw you can double dip RM15 & RM30 Nekos with one transaction.
« Next Oldest · Finance, Business and Investment House · Next Newest »
 

Add ReplyOptions
 

Change to:
| Lo-Fi Version
 0.0162sec    0.42    7 queries    GZIP Disabled
Time is now: 5th December 2025 - 02:53 AM
All Rights Reserved © 2002- 2025 Vijandren Ramadass (~unite against racism~)
Removal Request
Powered by Invision Power Board © 2025  IPS, Inc.