I just found out that the unit we bought is totally the wrong unit. When the time I signed all the legal, loan document in our our mind we are signing the correct unit. But when the time I collect my key and later found out that the unit we bought is totally opposite of what we have requested from the time we purchase it.

As a buyer, what can we do to protect ourself? Its too late to change unit d coz all the other unit we like are already fully booked. Felt like being cheated by the sales person.

Looking for advise here.

if all signed, nothing much u can do.
how to prove him wrong?

Please elaborate. During signing SPA time, there must be a unit number like Unit: 123456. When collect keys time, you mean you get different Unit number?

Unit numbers same ka? It same, nothing much can do. If different, don't sign anything and fight with the developer.

Got booking confirmation . Unless the booking confirmation form unit number also same as the spa than nothing can be done .

Everything as per S&P ...... good luck

Actually it is the view from our unit. We requsted view A but the agent gave us view B. The unit number all are tally. We felt being cheated because we specifically told the sales that we wanted view A. If view A do not hav any units left we will not even purchased the unit.

Actually it is the view from our unit. We requsted view A but the agent gave us view B. The unit number all are tally. We felt being cheated because we specifically told the sales that we wanted view A. If view A do not hav any units left we will not even purchased the unit.

"we specifically told the sales that we wanted view A."

Did you inform the agent in writing and did the agent reply in writing?

I have the text conversation as record.

Then if all tally, u can't do anything. How is it that view A and B have the same unit number. Before u buy, u should know that your unit number correspond to which view. Booking time or spa anything mentioned about which view? If not then cannot do anything. Even if u can do, what do u think u want to do. It's going to be a u say I say thing. Worst u already get the key. Can't do much

Doesnt the S&P comes with floor plan? Kinda impossible not to noticed no?

sounds like cheating, make a complain to their agency

We trusted the sales. When he explained to us, he told us that unit is the unit that we are looking for. Unit no. is the same as agreement but the outside view from our balcony is not what we he explained us earlier. This felt like being cheated.

Maybe try telling what was the view u expected and what view u got?

If supposed get pool view but instead get mountain view that is already too obvious not to noticed during looking floor plan.

We requsted forest and Desa Park City view. But now we got is highway and concrete jungle view.

My conversation with the sales is that we specifically told him that and he did repeat many time to us that the unit we buying will be having Desa park city view and not highway view.

The only mistake by us is that we trusted the sales and i dont feel this is correct. A property is not some small putchase.

The only thing u can do now is is if agent is the staff of the developer, just go there , get the agent there, get their boss there. If u have text and all that show them. See what they respond to you first. Nothing much u can do.

Because of this my wife is currently having a melt down. She has been looking forward to move to this new place for so long.

Just understand that it’s impossible that you’ll get to exchange your unit now.

Most you can do is just complain and best case scenario is you’ll get some compensation?

Anyway property is not some child’s play, don’t understand how can anyone buy into something without prior understanding.

You have part of the responsibility for the mistake as well.

Sounds like hampton damansara

Next time keep voice recordings and take plenty of pics.

hmmm...

seems like cannot do much already...

all units taken up... how to exchange?

also you signed S&P with 100% trust on the SA (which the biggest mistake done)

u can only look for lawyer and sue. alot money involve and takes a long time

This is a total disaster. But I couldn't understand why view A and view B can have the same unit number.

Contact the said agent, dig back the sales kit as usually it will contain the overall layout with block numbers, possible unit numbers, orientation, facing what view etc.

From that, you may be able to re-verify your unit with the exact view.

But still, I doubt you can do much about it.

We have repeatedly told the sales agent that we wanted the specific view. He keep on insisting that the unit we choose is the correct unit. We know it is not a child play when buying a house. That is why we felt like we have been cheated.

One side balcony facing east and the other side balcony facing west. Both view totally different.

Not same unit number.

TS assume that unit number is of the view he wanted without checking the dev block orientation plan and respective block unit floor layout plan.

I believe it was an error as early from the booking form stage.

This post has been edited by jojolicia: Jan 31 2024, 07:31 PM

So, the SPA unit balcony you got is facing east or west?

I wont put it as an error. I would say i have been mislead by the sales agent. My wife and me have clarified many time with the agent before we proceed with the sales.

The price on spa? City view and highway view should have different price, which one stated on SPA?

If lower price use in SPA then nothing you can do

In the SPA there are floorplans, the entire floor plate, which block, with facility plan and all of them are with orientation and compass figure as well. Did you guys double check? I do think you guys put on the initial on that particular page which means you guys have acknowledge the facing and orientation hence I don't think you can do much on this. Its up to developer's goodwill if they are helping you out on this.

Yes. I have to admit it is a rookie error. But the feeling of being lied to is what i cant take it.

I know how if feels. You can try and talk to developer in a good and polite way and see if they could courteously do something for you guys (maybe some goodies or some freebies). Do also drop a complaint to the relative agency so they could take note on this as well (although I don't think it helps a lot since they can hop around the agencies easily). Though something to cheer for is new house key collection, congratulations to you both. Just trying to comfort you guys. Best of luck bro, wish you and your dear one can walk out of the pain as soon as possible.

Edit: Oh ya, do drop a complaint to the board, they might launch an investigation. All agents no matter selling new projects or sub-sales should have a REN tag. Best is you have his/her REN number. The board do take complaints seriously.

*You can try run a search with name or phone number in case you don't have his/her REN number.
To Search, go to: https://search.lppeh.gov.my
Click Search for Negotiator, key in whatever information you have then click search.

Good luck to you, do let us know if you have any further update on your case.

This post has been edited by Angellynx: Jan 31 2024, 10:14 PM

jual saja,

Boss I heard u

U trusted the sales or agent. U feel cheated.

But did u actually look at the unit type or unit number and did u match those info onto the sales kit???

If u didn't then yes u kinda got cheated but all I can say is there isn't athg u can do.

So far I hardly see buyers not aware of wat they bought or buying.

Anyway hope u can do miracle to get ur dream view unit.

So much trouble...

Just sell the unit.

I'm sure there's buyers willing to take up your unit 🙏

True true...selling may be resolve some arguement, and hope you earn some also.

when there is a lawyer, they will ask you to confirm Your IC is right...and other things too....
That is how you cant do anything once the SPA is signed.
Agent may not qualify as a lawyer that why Lawyer come into picture when SPA is sign.
The price for diff facing have diff price too, it is ownself naive when such mistake occur

To put blame on Agent, in many ways, you are in the losing side.
Think of this way, we need contract to Bind a deal, not talk. Talk is cheap. Whatever Agents say is not Legal Bind, thats why SPA come in....

This post has been edited by taitianhin: Jan 31 2024, 10:38 PM

Anyway, good luck to you brother.

I would hate it if I have to watch flora damansara everyday.

That apartment is an eye sore.

Due diligence is the most important thing

Wonder if agent admit its his mistake? or he push the responsibility back to you?

That the reason why we have told the agent many times about it. His reply always said the unit we bought is not facing flora apt. 😭😭😭

Best option is just sell the house..

U can complaint, the agent may get warning or penalty.. that it.. nothing will happen to ur bought unit due to everything already signed..

I don't think developer will entertain such a request to change the unit or refund as it involve money.. and developer hate losing money..

Lesson learnt hard way..

This post has been edited by soulmixx: Feb 1 2024, 08:39 AM

Your agreement already spell out the unit number right?

U can’t argue coz it was signed. And it’s very hard to proove it

Enjoy your new home and bertabahlah ini rezeki

his replied verbally or?
any proof like whatsap conversation etc?

Lesson learned, life never stop teaching.

If you regret the purchased, just sell it. Once everything signed, nothing can help.

1. Maybe the agent not more doing agent / developer staff already, assume 4 year time, a lot of things changed.

2. Developer definitely not entertain any lose money complain, (even if you willing mark up the inflation price + paying all those legal stamping valuation to changed unit, developer may need to consider, all money involved its better just sell off and hunt other project)

3. Trust issued hmm? Brother sister can lie, uncle aunty can lie, wife husband can lie, best friend can lie, but you trust a agent/sale person?? Huh huh.

4. To admin self mistake is important, if you are not doing the good due diligence, then you need to bear the responsibility.
Before purchased,
-you are not check with the compress orientation
-you are not went to the construction site to check the facing orientation
-you are given 2 chance to make the confirmation but you don't, which is when booking unit moment & before signing the spa with lawyer.

If you think you want to justic, then go to civic court case to against the agent / sale person, but you still can't changed the unit the punishment to defender is only
1. Turn back his commision
2. Tarik or merit his career / license

So paying 4xk 5xk 6xk to hire lawyer only to punished a people but can't changed the unit, worth it?

Have whatapps conversation as proof.

Your English bro 😅

considering it is a big purchase, I'm surprised that you didn't do enough research on it and just trust the SA.

hmm...read your previous comments.
seem like the agent conned you?
i dont undstd why there is two units having the same no?
or is it different block?
its subsales or new prop?

1. nothing much can do since you signed
2. since you say is not cheated but misled. if you have money can try go to court
my advice. move on and enjoy ur new home.
else sell it off and buy new place /subsales

Well said 😀

Just tat I need to read few times to understand what you're saying 😂

New prop. Not 2 unit having the same no. It is suppose the unit i want turn out to be different unit. Being mislead by the sales.

I hope your wife is also reading this thread such that she is convinced to move on.
I have a hunch that she also nagged a lot before you.

My take, please move on.
Try staying there for a few months, if cannot really accept the view, plan for another unit.

Ya we did have a long discussion last nite. Still felt sad and hard to believe it.

I thought I'm the only one having difficulty understanding the post. 😅

this is a classic case of both negligence from agent n buyer

I would find the head, or boss of the property company n get a solution

If not u can always viral at fb pages then the boss will contact u to discuss

in malaysia nowadays...

viral over socmed is more powerful & make things move super fast...

from top to bottom...

just look at recently "hot" case... rm100 thingy
been like don't know how many donkey years.... but now only "action" would be taken

if involving large corporation viral need to be smart

dont include too much info

just enough to make them nervous then the boss will personal PM u haha

That's why, never buy undercon.

Gone are the days new launch high rise (even those wiht 100-200 units) can complete sold.

Is malay english.
They have problem to differentiate the use of „be/am/is/are“ and „do“

verbal agreement is no agreement. everything has to be B N W

not helping. many cases SA promises this n that but not from developer

big mistake

big mistake

the more you discuss here the more the developer or sales sides easy to discover it and tackle you. try not to disclose too much to public and pursue them with suprise. engage lawyer and get legal advice is a better choice. if everything go wrong later, just make it hu ha in the social media

This post has been edited by shaoching: Feb 2 2024, 08:37 AM

make it viral to get their attention. like the cars story

Developer can turn around and say you didn't do your own due diligence. At best the agent get a slap on the wrist, the big agency boss will personally apologise and give you a fruit basket..

at the end of the day, you will still be stuck with unwanted unit, tainted by this negative situation while the culprit will move on.

If me, i will choose the viral method...cos I dont believe the law/legal way can help in this case.

This post has been edited by syque: Feb 2 2024, 11:26 AM

im in property line myself, i will still check the unit and everything myself before i commit myself to sign SPA even though the salesperson is my colleague.

this one you can't really blame anyone but yourself.

after all, this is not buying vegetable at pasar.

but it could be a blessing in a disguise. a house is still a house, albeit not the view you wanted.

getting a layout that is falsely advertise is even more worse than view.

This post has been edited by a13solut3: Feb 2 2024, 12:08 PM

Yup, spot on.

You are the one who signed on the dotted line.

Doesn't matter who told you where and what.

I was curious as to why you felt the need to repeatedly clarify the view with the agent.

Is it because the unit you were offered is less expensive than it should be?

If you were suspicious from the start, the best time to get your doubts addressed was when signing the S&P, which you obviously missed out on.

It's a rookie mistake, just move on. Don't ruin the journey and excitement of moving into your new "home."

Rent it out instead if you are unable to move past it.

TS, just curious. this is your 1st house?

Think the best option is to approach a lawyer.

Collect all the necessary information and proof and see if you have a case.

If the agent is an authorize agent of the developer this could fall under misrepresentation.

And if the developer is even aware of the situation before you sign this could even be a case of fraud.

But my best advise is the seek a lawyer. The lawyer will be able to advise if you have a case or not and what are your odds of winning.

Sometimes the court can be quite sympathetic to such cases.

Best of luck.

No such Hong Kong drama, as long the SPA is drafted properly and carry actual details, it is bulletproof. it will be fall under own negligence when TS sign on the SPA without paying attention. Always think back why the SPA can only be signed by buyer in front of solicitor, this is to ensure the process is formal so one can not say "I don't know"

Agent maybe gave wrong details, but when come to signing session, solicitor will always ask buyer to confirm the details on the contract is correct before he can proceed to sign. Actual details of the unit was listed in the SPA, including direction, unit layout, floor plan in schedule.

Best is to bring the whatapp details to complaint to developer and their agency, and see what compensation they willing to give, but it won't be in significance amount. They will only do it on good will basis to avoid unnecessary dispute, maybe few mths of free mgmt fee or small rebate. But if TS wants to make it become big issue, they always have very strong legal ground as TS can't defense on why he didn't read the unit details and direction in SPA before he sign on the SPA. Unless agent didn't follow protocol and let him sign on the standard spa without present of solicitor.

how now brown cow?

Agent or whoever is it...

Never trust blindly 100%

You are the one who signed on the dotted line.... So need to do homework

This is actually the worst option. Save yourself the trouble and just sell it and consider as lesson learned. Your wife already having mental breakdown due to this you want to spend additional (a lot more) money for a court case and prolong her angony.

Whatever you claimed you said and recorded is not useful in a court of law. Do you think the agent/developer you are sueing will agree the recording is what they promised you when facing the judge? They can claim that you later told them you dun want the unit facing DPC and decided to take the other unit facing somewhere else due to its cheaper. They can also argue they trusted your word when you changed your mind. So in the end its your word against theirs, and some more they will have more money to hire better lawyers than you.

Better just sell it off ASAP..

Don't waste time using lawyer... Only they would profit from your case

Whatsapp text screenshot don't really is solid proof, that can be used in court...

just sell at a loss if really dont like it

TS should seriously consider this option.

I would if i were TS.

This post has been edited by jojolicia: Feb 5 2024, 03:50 PM

TS posted on 31th and disappear straight on 1st Feb until now.
really act here as convenience store. 7 -11

S&P as unit 123

But TS received keys for unit 456 ?

How can this be?

Sure can get the unit you want la

The TS has since clarified that it's the view that the unit is facing. The view details may not have been specified in the S&P and TS didn't check the developer layout plan to confirm the viewing direction before signing as he trusted the agent's words in a whatapps conversation.

chill lah. The TS is heartbroken looking at the responses and may choose not to respond. It's an expensive mistake to have trusted his agent.

This post has been edited by Gabriel03: Feb 6 2024, 04:37 PM

noobie mistake...

so very depression already...

dream home dream views gone like that...

take time to heal

S&P don't specify view one.

There is nothing TS can do about it.

But in all respects, usually agent don't get it wrong when it comes to view. I bought one unit 30 floors want to face a certain mountain view, the agent did tell me, that next to it another developer were going to build a 10 storey apartment next to it. So it didn't hinge my view.

In TS's case, I am not sure how to avoid such an incident.

I did went to the construction site, to double confirm the view. However the entrance to it was too far to double check the view. I had to rely on the 3-D model, the agent was showing to me.

This post has been edited by hoonanoo: Feb 7 2024, 08:57 AM

Huh? At least mine did with NSWE arrow in snp too

I can't recall if got NSWE

Many years ago bought

Cannot believe as a buyer don't do enough homework don't even go thru the floorplan properly , everything trust agent say, it is not like pasar malam

Easier said than done la.. how to sell a high rise upon vp without incurring losses these days?

Yes, nowadays hard to find projects where you make a profit flipping upon VP. Most likely you will sell at a loss or even rent at a "loss". Best option is to stay there for a few years and think of it as your stepping stone property to another better one. Once you repay enough of your principal loan and allow inflation to kick in, you may sell at breakeven or even a small profit.

Ya, coz i keep seeing ppl jus ask to sell it as if it so easy.. one got to be ready with at least RM50k loss at least these days..

S&P doesn't specify view but definitely the floorplan with the compass must be there. Can only blame themselves for trusting the agent too much and not doing own study for due diligence

When you sign your booking form, SNP and loan agreement no check the unit number kah?
Now take key ready, cannot do anything, live with it and enjoy your new house

You are lucky to get an honest agent who tell you got another project in future. Potential will block your view.
Many young agent now just want to close the deal only.
After you sign everything and get key, you call may be no response or support from them too.
New buyer need careful with agent word and promise. Anything goes wrong, can only blame own self no do homework and checking.

Sell or rent out the unit.
Rent or buy again another project to suit your view or environment requirement.
If all also cannot, just take it as a blessing to have a new house.
Highway and forest reserve not too bad too. Cooling with all the trees.

This post has been edited by ck2chan: Feb 7 2024, 05:17 PM