may be the scratch already there , i mean from the factory itself
if your cable came with sealed tight cable , means brand new set

I mean, that kind of plastic does get scratches very easily

But on the other hand I have never heard of Domaio before

This post has been edited by PRSXFENG: Jan 29 2024, 09:08 PM

Everything is like factory set where tight cable, in plastic, the manual curve together with the remote control.

Just that the backside after tear off the plastic seal that stuck with the remote control, it's scratches.
They just promised to replace the remote control but not the entire TV. Anything that I could fight for or worry about?

Oh my bad! I live in East Malaysia and they have quite a few branches here.

okey , means its brand new , the scratches basically from the factory itself

Borrow the older remote control with number pad from friends or neighbours and try to access the service menu.
Maybe it will work.

buying from any shop other than sony official store online u can get much higher chance of getting a demo unit.

many inhonest resellers out there...

which is true , as my own experienced previously , bought 58 inch 4k samsung tv thru samsung authorised reseller via shopee , i do suspect them gave me a demo unit , upon received the item , there is no factory sealed tight around the box , upon setting the tv i do noticed there is 2 devices already registered connecting to the tv which is not mine

been using the tv around 1 year and 3 month , the display panel already K.O , then contact the customer service , the process of warranty claim begins here and there , until they replaced with brand new 65 inch 4k samsung tv , the unit comes with factory sealed and i'm satisfied with it

nice. at least u get replaced with a brand new unit after all.

bought from shopee will be high risk especially one is buying from dealer and not the brand shop directly.
especially last time shopee can easily request for refund (even for reason such as change of mind), so there will be cases that buyers refund the purchase and items will be returned to them. obviously it is impossible for them to dispose the item or what rite, so they will just repack and pass to the next buyer... but the returned items obviously could have been used by the first purchaser already...

that's why i would rather buy directly from the manufacturer online store directly. at least high chance they won't send u a demo set or returned/opened set.

electrical appliance unless those relatively smaller items like hair dryer, speakers etc... i still can accept to buy online, bigger items like TV etc.. i would rather not take the risk to buy from official online store or at least reputable electrical store like harvey norman etc..

now brand like sony, one may be suprised that their online discount can be even more attractive than their dealers.

right , lesson learned for me .. yea i do noticed that too especially sony store online