I bought a 65x75k at rm2799 from Domaio and after everything is installed. During night time then only I find out that the remote control is in this condition. Wondering is it normal? How to check whether the unit is second hand? I asked the shop and they told me it’s new from warehouse.

Thanks for help.

Yes I tried to access the service menu but no way to get in like last time. Used to be display + 5 + volume up/down and power on. Now can’t access anymore. 😅

Any chances to get it return for new set instead?

The remote control was sealed in the packaging when it came.

I bought the low range one which is x75k. Most probably still using the old design remote.

I checked the label and it written 2023 Oct manufacture date.

Just contacted them just now and they told me most probably I scratched the remote control myself.. so they can’t do anything..

Wondering how you all could know if it’s a demo unit because it seemed to be new with everything in plastic and even the remote control is wrapped inside a plastic bag..

Yes it came with white colour sealed tight cable though. The remote control also stick with the plastic as well. But once peel off, the inside is full so scratches.

Not sure whether it’s really demo or new unit. Shop just reject return or bear any responsibility currently

Any good way to find evidence to support this?

Was tried to figure out by googling and seemed like only way is to go into diagnostic mode. I tried with my old Sony tv and it works. But unfortunately this tv does not support the mode anymore.

Ouch! Meaning this is old stock?

But my TV currently using Google TV as well. The interface seemed different as compared to my old android TV

Thanks for your help and clarification!

Really disaster, thought of buying from a reputable shop wont have this problem, end up really worse choice to get from them.

So far there is no scratch or accumulation of dust at tv corner.

The sides did come with plastic protection but screen doesn't though.

That’s a very good tips thanks!

Their showroom don’t have this TV model so they told me it won’t be a demo unit. It’s direct from warehouse.

So now thinking how come the sealed box inside would have scratches remote.

Right now they contact Sony side and they said Sony agreed to replace remote control only but not TV 😩

Everything is like factory set where tight cable, in plastic, the manual curve together with the remote control.

Just that the backside after tear off the plastic seal that stuck with the remote control, it's scratches.
They just promised to replace the remote control but not the entire TV. Anything that I could fight for or worry about?

Oh my bad! I live in East Malaysia and they have quite a few branches here.