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 BoostBank - By Axiata & RHB, Digital Bank of Malaysia

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mamamia
post Mar 14 2025, 03:57 PM

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QUOTE(sexysarah1992 @ Mar 13 2025, 09:13 PM)
Guys, suddenly my account got deducted today for some transactions which was done in Nov , Dec last year. Mostly petrol and Shopee top up. Is something wrong?

What kind of stupid bank is this?
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yes, in the past, they have not claimed some of the transaction we used with debit card... so, suddenly claim back recently... i'm aware of the "unclaimed" transactions, they even withdraw my jar balance to claim back the "unclaimed" transactions...

so, i wonder if those who have closed acc, how they claim back
mamamia
post Apr 24 2025, 05:42 PM

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QUOTE(jenern84 @ Apr 24 2025, 05:00 PM)
What's the max amount?
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20k or just 19964.40
mamamia
post Jun 25 2025, 07:19 PM

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I top up to tng ewallet on 17 Jun, received RM20 cb on 20th Jun, I can’t see processing / posted status after I top up, but I believe the posting date should be 20 Jun based on date of I receive the cb
mamamia
post Jul 1 2025, 07:51 PM

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Boost debit card will have annual fee right? Need to cancel b4 anniversary to avoid the annual fee
mamamia
post Jul 9 2025, 06:25 PM

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QUOTE(ericlaiys @ Jul 8 2025, 01:55 PM)
i just sent a request to terminate. They ask me to do instead
Regarding the termination of your Boost Bank Debit Card, our records indicate that the card has already been activated. To deactivate your Debit Card, you may follow the steps below via the Boost Bank app:

1. Go to the Home page and click on the “Cards” tab.
2. Click the “Manage” button and enter your 6-digit PIN.
3. Select “Block Card” and choose “My Card is Damaged.”
4. Proceed with the “Block Card” option.
We hope this clarifies your concern, and please do not hesitate to reach out if you need further assistance.

[another update from boost bank]
Dear Valued Customer,

Thank you for reaching out to Boost Bank Customer Support!

Regarding the termination of your Boost Bank Debit Card, annual fee will be waived for first year. Replacement card only take place after application submitted in Boost Bank apps.

We hope this clarifies your concern, and please do not hesitate to reach out if you need further assistance.

This is how u should terminate the debit card. so weird process
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so, block card already they still can charge annual fee?
mamamia
post Jul 11 2025, 10:01 AM

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QUOTE(poooky @ Jul 9 2025, 08:05 PM)
Seems like they avoid answering the question because of true then no more RM8 annual fee. Basically they don't want people to cancel the card. Looks like the only way is to close the account entirely.
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i just notice the fine print under the Block Card > Permanently cease card, but meaning they will give replacement card automatically or we need to request it? if no request mean already cancel card?

This post has been edited by mamamia: Jul 11 2025, 10:02 AM
mamamia
post Jul 11 2025, 11:13 AM

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QUOTE(ericlaiys @ Jul 11 2025, 10:55 AM)
need to request.
no idea - does it count cancel
why dont u ask CS and share if same outcome
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if need to request, so, it should be cancelled card until we request replacement again... similar like bank practice.

Anyway, i have also send email to them this morning, let's see what they reply.
mamamia
post Jul 12 2025, 11:19 AM

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Further clarification from boost


Attached thumbnail(s)
Attached Image
mamamia
post Jul 12 2025, 11:29 AM

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QUOTE(GalaxyV @ Jul 12 2025, 11:21 AM)
not a good feature. Others - if you place a block, you can't use it until you unblock la
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I guess is just the naming of function. U can still manage card to disallowed atm withdrawal, contactless, online txn.. unless those who gotten ur physical card know ur PIN no and pay with pin at retail shop.
mamamia
post Nov 1 2025, 11:52 AM

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QUOTE(wjleong15 @ Nov 1 2025, 08:07 AM)
Isn’t virtual debit card free annual fees?
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QUOTE(songokujames @ Nov 1 2025, 09:42 AM)
I also get charges annual fee today. But the timing seem not so correct, but I do have the boost bank physical debit card
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I have already cancelled / blocked my debit card in Sep25, but also get charged of RM8 annual fee today. Seem like their system crew up again.
mamamia
post Nov 3 2025, 03:20 PM

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QUOTE(mamamia @ Jul 12 2025, 11:19 AM)
Further clarification from boost
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QUOTE(ASoulNamedLeo @ Nov 3 2025, 01:03 PM)
Just got the same thing today on Nov 3 in my Boost Bank account transaction log, I cancelled and blocked my debit card in Sep 25, yet they still charge me RM8 annual fee.

Can send how you worded the email to Boost regarding the matter?
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I used my earlier email to them to check why I got charged annual fee, but, so far no reply from them.
mamamia
post Nov 25 2025, 02:36 PM

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QUOTE(wjleong15 @ Nov 25 2025, 10:37 AM)
They spent almost a month to rectify and finally confirmed no af for virtual card
[attachmentid=11522230]
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They still haven’t refund my RM8 despite I have cancelled the debit card b4 the anniversary day..
mamamia
post Yesterday, 02:12 PM

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QUOTE(wjleong15 @ Nov 26 2025, 09:57 AM)
The previous failed af charge disappeared from my account history
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My one got money inside, they deducted but yet to refund.. email also no reply since my last follow up on last Wednesday.. previous reply is just mentioned investigation in progress
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